DMV Office Supervisor, Transportation Safety Services, Position No. 000591

Title: DMV Office Supervisor, Transportation Safety Services, Position No. 000591

State Role Title: General Administrative Supervisor I/Coordinator I

Hiring Range: Commensurate with experience up to $65,000

Pay Band: 4

Agency: Department of Motor Vehicles

Location:TRANSPORTATION SAFETY SERVICES

Agency Website:www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

DMV is hiring an office supervisor for our Transportation Safety Services unit!

The purpose of this position is to provide supervision and oversight of the quality analysis of data and data posted to customers' driving records in DMV's CSS (Citizen Service System) and TREDS crash database systems, in accordance with motor vehicle laws and to ensure the efficient and timely delivery of TREDS services in a high-volume, work environment through the coordination of operations, staff resources and equipment.

The Office Supervisor position is the first line of supervision for technical staff handling regulatory and compliance issues for the public and is responsible for implementing changes in work methods, procedures, and staffing to ensure efficient and effective operations and to maintain production and continuity of services.

The selected candidate will monitor and review the TREDS data quality control, perform DL9s and makes recommendations to improve its efficiency and effectiveness; schedule and monitor the work of the Center, create weekly/monthly reports and schedules to ensure functions are performed; ensure adequate resources are available to complete work functions, policies and procedures are updated and operate effectively; coordinate these efforts and serves as a liaison with local, state, federal, private and non-profit entities; interpret policies, procedures and statutes in order to resolve complex problems and customer concerns/questions; respond to customer inquiries; keep management apprised of status/progress of operations and take the necessary steps to improve work flow and meet goals by coordinating functions and resources; and serve as a subject expert on the interpretation and explanation of the Virginia Motor Vehicle Code, Agency policies and procedures relating to crash information processes to internal and external customers.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition,DMVserves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.DMVoperates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!

Minimum Qualifications

• To provide supervision and oversight of crash data operations, ensuring accuracy, completeness, and timeliness of data being processed to the state's crash database (Traffic Records Electronic Data System) and driver records system (Citizen Service System), following motor vehicle and privacy laws.
• To ensure the efficient and timely delivery of TREDS services in a high-volume work environment by coordinating daily operations, staff resources, and equipment.
• Serve as liaison to technical staff handling regulatory and compliance issues for the public.
• This position is responsible for implementing changes in work methods, procedures, and staffing to ensure efficient and effective operations and to maintain daily production and continuity of services.
• The position monitors and reviews the TREDS data quality control and makes recommendations to improve its efficiency and effectiveness.
• Schedules and monitors the work of the Operations Center and staff. Creates weekly/monthly reports and schedules to ensure functions are performed effectively and promptly; ensures adequate resources are available to complete work functions, policies, and procedures are updated and operate effectively.
• Coordinates these efforts and liaises with local, state, federal, private, and non-profit entities; interprets and explains policies, procedures, and state and federal statutes to resolve complex problems and customer concerns/questions; responds to customer inquiries.

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All employment applicants must consent to a driver's history and criminal background check. The selected applicant(s) will require a fingerprint-based criminal history check.

As a condition of employment, the DMV will be alerted of any moving violation convictions, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience so that your skills are assessed properly in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth's commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.