Title: DMV Program Support Technicians (Multi Hire) Position # 00817 (Online Dealer Work Center)

State Role Title: Admin and Office Spec III

Hiring Range: $34,000 - $50,000

Pay Band: 3

Agency: Department of Motor Vehicles

Location:ON-LINE DEALER DIVISION

Agency Website:DMVNOW.COM

Recruitment Type: General Public - G

Job Duties

DMV is seeking to hire up to 4 individuals to work in our Online Vehicle Work Center.
The Online Dealer Program Support Technician position is a high volume support job, that consist of being available as a help desk support to the Virginia Dealers apart of the Online Dealers Program. You will take calls, process emails request, received faxes from dealers requesting updates and having to answer questions to resolve processing issues. The work center is also a support and receive calls in regard to NMVTIS (National Motor Vehicle Title Information System) and MSL (Mechanic and Storage Liens). Candidates must have an eye for detail, be skilled in multitasking and able to be able to sit for the duration of their shift on a phone. Title experience is a plus but not required. Some of the duties include:
-Performs quality control review of collected motor vehicle sales and use tax for vehicle that were titled in the online dealer system.
-Properly research and analyze all requests from internal and external customers.
-Accurately update customer records on all databases such a NMVTIS, CSS and OnBase.
-Oversee that monies collected for transactions processed coincide with settlement amounts for reconciliation.
-Properly research and analyze requests from internal database workflows, faxes, emails and phone calls.
- Process Mechanic's and Storage Lien applications and correspondence.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition,DMVserves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.DMVoperates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!

Minimum Qualifications

*Working knowledge of business English, grammar, and math.
*Working knolwdge of DMV's vehicle processes
*Working skills using a keyboard, personal computer and Microsoft Word.
*Working skills with office operational principles, office equipment and use of standard business forms and filing systems.
*Demonstrated ability to interpret, explain and apply policies, procedures, state and federal laws and regulations.
*Demonstrated ability to perform detailed work using prescribed procedures.
*Demonstrated ability to communicate courteously and effectively with others orally and in writing.
*Demonstrated excellent customer service skills.
*High school Diploma or equivalent.

Additional Considerations

Titling Experience

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.