DPS - DLD - DLD Manager IV - 1603

Job Description

Weekend work may be required, on occasion.

This position is for an extended hours facility. Work schedules begin as early as 7:00am and may

end as late as 8:00pm.

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

GENERAL DESCRIPTION: Performs highly complex (senior-level) managerial work administering the daily operations and activities of the Driver License Division. Supervise DLD Assistant Managers and/or DLD Supervisors. Plan, direct, coordinate, and supervise Division activities and assist in developing methods, policies, rules and regulations and procedures for driver license programs. Provide leadership to assist personnel in functioning as a team by maintaining a productive and cost-efficient workplace. Participate in public safety and public relations activities. Work is performed under limited supervision with moderate

latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position.

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES / RESPONSIBILITIES:

1. Supervise assigned staff, document employee performance, and recommend disciplinary action regarding infractions of rules and regulations. Establishing and ensuring staff members are achieving desired service levels and taking corrective action, as needed. Evaluate subordinates work; counsel personnel and prepare employee performance evaluation reports.
2. Prepare in-depth plans for the accomplishment of broad Division and Department objectives such as directing evaluation activities and identity fraud detection. Improving and ensuring efficient driver license and identification card issuance, enforcement and customer relations business processes, and improving and maintaining morale, inter-service relations, etc.
3. Assisting team members in identifying trends for business owners and stake holders and establishing goals for field offices, service areas and call center.
4. Conduct effective resource planning to maximize the productivity of field offices, service areas and the call center resources (people, technology etc.).
5. Contact court and civil defense officials in coordinating activities of the Department.
6. Plan and conduct in-service supervisory and management training programs.
7. Serve as coordinator for in-service schools; monitor curriculum, evaluate instructors, etc.; instruct in recruit schools, city, county, state and other training programs.
8. Research and prepare special reports; assist in the preparation of the annual budget, audit expense accounts and other expenditures, and monitor and control budgetary expenditures for the assigned area. May arrange for purchases and payment of accounts, and deposit of daily sales receipts.
9. Preparing reports and analyzing data for field offices, service areas and the call center to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
10. Confer with law enforcement, court, school, governmental and other officials to explain departmental policies and speaks to groups and organizations interested in driver license related information.
11. Answer inquiries from the general public concerning statutes, departmental policies and services, etc.; receive complaints, initiate investigations, evaluate findings and recommend appropriate actions.
12. Develop, analyze, review, and revise legislation and provide testimony to the legislature as a subject matter expert. Oversee the implementation of federally funded programs.
13. Interpret decisions pertaining to the licensing and un-licensing of drivers; apply such interpretations where applicable.
14. Monitor interagency and vendor contracts to ensure compliance with contract conditions and fulfillments; resolve identified contract performance problems as needed.
15. May act as the single point of contact for the Regional Commander or Division Chief.
16. May conduct inspection trips to DL office locations for the purposes of; auditing business operations, determine if overall departmental goals and objectives are being accomplished, reviewing location performance and appearance and conduct of subordinates, and identifying trends in driver license and identification card issuance transactions for potential fraudulent activity.
17. May make requests for legal assistance in appealed suspension cases; provide assistance by furnishing information of offenses, previous convictions, court decisions and similar matters.
18. May develop, direct, and implement project and process techniques to support and evaluate DLD operations.
19. Attend work regularly and observes approved work hours in accordance with agency leave and attendance policies.
20. Perform other duties as assigned.

Qualifications:

GENERAL QUALIFICATIONS and REQUIREMENTS:

Education - Graduation from an accredited four-year college or university with a major in Business Management or related.

Experience - Minimum of four (4) years' experience in office and or call center management and personnel administration involving direct supervision. Must have proven skills in leadership and business management. Experience for office and call center management may be combined. Substitution Note: Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.

Licensure and/or Certification - If driving is required, must possess a valid driver license from state of residence.

Regulatory knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures. General understanding of the Driver License and Safety Responsibility laws.

Supervisory/Managerial/Leadership skills - Knowledge of management and supervisory methods and principles, performance and productivity standards, and fiscal/budget management. Able to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Must exhibit integrity; provide clear direction to subordinates; promote teamwork and be able to motivate others to accomplish goals.

Training Skills - Ability to consult with division managers regarding various aspects of training and its results. Ability to plan, design and develop methods to assess and evaluate the effectiveness of training. Ability to assess and analyze the training needs of employees specific to the quality of service provided to Driver License customers.

Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation/Communication Skills - Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Research and Comprehension - Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail - Must demonstrate an ability to examine data/information, discern

variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Technology (computers/hardware/software/operating systems) - Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety - Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Travel and/or Schedule - This position requires the possibility of extended work hours as early as 7:00 am to as late as 10:00 pm. Weekend work may be required.

PHYSICAL and/or ENVIRONMENTAL DEMANDS:

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environment: Office, Outdoors, Vehicle;
• Ambulatory skills, e.g. stand, walk, sit;
• Hand-eye coordination and arm/hand/finger dexterity;
• Ability to speak, hear, and exercise visual acuity;
• Ability to transfer weights of thirty-five (35) pounds anticipated for this position;
• Driving requirements: Moderate to Extensive (50%).

State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.