With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.

Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience - and we need your help.


• How we lead

At 7-Eleven we are guided by our Leadership Principles.

1. Be Customer Obsessed
2. Be Courageous with Your Point of View
3. Challenge the Status Quo
4. Act Like an Entrepreneur
5. Have an "It Can Be Done" Attitude
6. Do the Right Thing
7. Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

The Company

7Drive is 7-Eleven's delivery division and we're on a mission to bring on-demand delivery to cities and towns throughout the United States. We serve our communities by connecting our network of drivers to restaurants, retailers, and grocers.

The Opportunity

Responsible for providing support assistance to Delivery Drivers throughout the duration of their responsibilities.

Responsibilities

• Monitor and respond to the driver support chat queue.
• Help coordinate drivers with app questions around status using canned answers for chat and email (confirmed, waiting list, and active).
• Monitor and provide support to en route delivery issues and notifications, requiring chat support assistance.
• Monitor and provide support to Customers not home or when they do not answer attempted contacts.
• Monitor and provide support to delivery returns, cancellations, refusal of delivery, and damaged goods.
• Coordinate driver support chat to include assigning interactions to the appropriate group, assigning the appropriate priority, or resolving the transaction.
• Assist New Drivers in Online Account Registration.
• Meet required metrics or service levels required by our clients.
• Maintain adherence to the company policies and work standards.
• Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the long-term.

• High School Diploma or equivalent with 12 months' experience in a service-related role.
• Basic Knowledge of computer skills including Microsoft Office application software Excellent verbal and written communication skills
• Ability to utilize basic math computation skills.
• Required to work a flexible schedule that provides needed coverage for customer service levels. Required to read and follow all company policies and procedures.
• Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.

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