DVR Bureau of Consumer Services Deputy Director

Introduction

The Department of Workforce Development, Division of Vocational Rehabilitation (DVR) is seeking a Deputy Bureau Director for the Bureau of Consumer Services to assist in overseeing operations for a bureau with approximately 300 employees serving close to 30,000 consumers per year. DVR maintains 11 Workforce Development Areas (WDAs) across the state where teams of DVR staff work together to assist Wisconsin residents with disabilities with their job search efforts.

The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee-friendly and inclusive work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills. Apply now to find out why there's so much to love about working for Wisconsin .

This recruitment may be used to fill future similar vacancies (permanent, project or Limited Term).

Position Summary

The Bureau of Consumer Services (BCS) Deputy Director assists with managing all BCS operations. Responsibilities include:

• Manage and direct the supervision of all BCS frontline staff
• Provide technical assistance to all BCS frontline staff
• Facilitate research, development, and implementation of vocational rehabilitation programs
• Assign resources for workforce development areas
• Develop, monitor, and maintain case services budget
• Participate as a member of DVR senior leadership team
• Provide timely responses to federal, state, legislator, and other official inquiries
• Manage Equal Opportunity/Affirmative Action programs throughout the bureau

To learn more, please review the position description .

Salary Information

Starting pay is between $104,000 and $111,280 per year, depending on qualifications, plus an exemplary benefits package :

• Generous paid time off , including at least 3 1/2 weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap.
• Excellent and affordable health insurance options (starting at $39/month for single and $97/month for family coverage).
• Other great insurance options (dental, vision, life, and more).
• A top-notch retirement program and optional tax advantaged 457 retirement savings plan.
• A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
• A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.

Public service is rewarding! This position may be eligible for Public Service Loan Forgiveness .

Use this Total Rewards Calculator to see an estimate of the total value of our competitive benefits package!

The classification title for this position is DWD Manager (schedule 81, range 01). This is a Career Executive position and will require a 2-year career executive trial period. This position is not represented in a collective bargaining unit and is considered exempt under the Fair Labor Standards Act.

Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.

Job Details

Travel: Occasional statewide and national travel will be required with an occasional need for an overnight.

Remote work: This position can be located anywhere in the State of Wisconsin. Applicants will be asked to select their preferred headquarter location during the application process. This position is eligible to work a hybrid remote schedule, anticipated to work remotely 4 days/week and will be required to report to the downtown Madison office occasionally. Employees with approved remote and hybrid-remote work arrangements are generally expected to work within the state of Wisconsin. High-speed internet access is required to meet the needs of remote work. Remote work options are subject to change.

Criminal histories: We also consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law. Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled. For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.

Eligibility to work in United States: Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant completing the I-9 upon hire.

Qualifications

Qualifications marked with an asterisk (*) below will be evaluated in the first step of the selection process. Additional qualifications may be evaluated in subsequent steps.

You need to have the following experience:

• *Serving as a formal supervisor (hiring, evaluating, developing, disciplining, etc.)
• *Developing and implementing programs guided by complex policies, laws, etc.
• Identifying and solving multi-layered, complex problems and issues (multiple factors, sensitive topics, controversial topics, high stakes, etc.)
• Communicating and collaborating with stakeholders at all levels of the organization, including persons outside of direct authority
• Managing a workload with competing priorities and deadlines

Any of the following experience would be nice to have:

• *Developing and implementing programs related to Vocational Rehabilitation
• *Monitoring and managing program operations, including resources and budgets
• *Leading or developing long range planning to accomplish organizational objectives

How To Apply

Note: If you are viewing this posting on an external site, please visit Wisc.Jobs (search 15508) to complete your application.

To apply, click "Apply for Job" to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job. Please review this additional guidance on developing your resume and letter of qualifications (including a template) as you prepare to apply.

Please see the Frequently Asked Questions for general Wisc.Jobs user information and technical assistance.

• Technical issues: if you encounter issues submitting your on-line application (e.g. signing in or uploading a resume), please email the Wisc.Jobs Help Desk at wiscjobs@wisconsin.gov or call (608) 267-1012 (Monday - Friday, 7:45am - 4:30pm).
• Position questions: if you have questions about the position or this recruitment (e.g. projected start date, skills needed, etc.), please email Michelle at MSSJobs@dwd.wisconsin.gov .

Please note that once you submit your application, you will not be able to update your materials.

What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process. The most qualified applicants will be invited to participate in the next step of the selection process, which is typically a virtual interview.

DWD values a diverse workforce and is an equal opportunity and affirmative action employer . Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to applicants and employees with disabilities.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. Email the HR contact listed in this announcement for information on how to apply under this provision. Current state employees are not eligible for non-competitive appointment.

Deadline to Apply

Application materials must be submitted by 11:59 PM (central time) on Friday, September 20, 2024.