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We're seeking a highly motivated and experienced eCommerce Manager to oversee the Shop Wells Fargo Center fan site. The ideal candidate has a strong background in building eCommerce retail from the ground up, and a strong interest in professional sports.

As the eCommerce Manager, you'll handle all aspects of running our retail website, including eCommerce strategies, customer experiences, online fulfillment operations, digital retail initiatives, and some customer support. Your focus will be on driving online sales growth, meeting revenue goals, and identifying areas of opportunity. Excellent management and peer relationship skills are crucial for collaborating with cross-functional partners. If you are passionate about digital retail management, have a track record of success, and thrive in a fast-paced environment, we encourage you to apply for this opportunity to develop and manage the Wells Fargo Center digital commerce channel.

To be considered, you should have a successful history of building operational excellence for online retail, using data to inform decisions, and being hands-on with execution. We're looking for a team player who is passionate about elevating the brands, delivering consistent storytelling, and making a lasting impact in sports retail and merchandise.

This is a full-time role based out of the Wells Fargo Center offices and is eligible for our competitive benefit offerings.

What You Will Do

• Make https://shop.wfcphilly.com/ the go-to platform for Flyers and 76ers fans with a seamless, intuitive and engaging experience.
• Lead the Wells Fargo Center's website end-to-end strategy to daily execution, focusing on increasing eCommerce sales and enhancing return on investment.
• Develop and implement strategies to improve traffic, engagement, conversion, and profit margins.
• Build the eCommerce roadmap and strengthen cross-functional management capabilities.
• Lead eCommerce development projects for website changes.
• Collaborate with the Marketing team to capitalize on online marketing opportunities while maintaining a consistent brand approach.
• Work with external resources and vendors to achieve business goals.
• Continuously evaluate warehouse operations to drive improved performance, cost efficiency, and customer experience.
• Monitor and drive key performance metrics for excellent customer experience and fulfillment.
• Manage and adhere to the eCommerce operating budget, measuring and reporting on effectiveness.
• Oversee customer service inquiries as needed.

Your Background, Skills And Qualifications

• 5-7 years of experience in eCommerce and online marketing.
• Track record of delivering results and making impactful decisions.
• Strong strategic, analytical, and executional skills.
• Self-starter with a high sense of urgency and an entrepreneurial spirit.
• Expertise in current eCommerce industry best practices.
• Extensive knowledge of Shopify eCommerce platform and SEO/SEM.
• Demonstrated dedication with the ability to lead projects from origin through execution.
• Ability to learn, contribute and thrive in a fast-growing, dynamic environment.
• Effective interpersonal skills, both oral and written.
• Self-starter and entrepreneurial spirit with hands-on approach towards business.
• Due to the nature of this industry, the candidate must be available to work a flexible schedule, including weeknights, select weekends, and holidays

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