Job Description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future.It’s always a GOOD day in SoCal!

The e-Commerce Production Lead assists with the efficient operation of Goodwill’s production operation and leads staff to achieve established goals for sales, production, customer service, payroll, safety and expense control.


Essential Duties & Responsibilities

Master of complete production workflow. Advises team on production standards and best-practices.

Ensures quality of merchandise by performing audits.

Responds to customer questions and resolve concerns as needed.

Maintains structural, electrical and equipment of production operation as needed.

Leads and encourages staff.

Provides staff training; assigns specific duties andfollows-up.

Coaches and counsels staff.

Administers seller side of E-Commerce sales channels.

Administers NOS inventory management system.

Loads and unloads trucks.

Performs daily Production Associate duties as needed.

This job assists in supervising 5-7 staff.

Education & Experience

• 1-2 years of supervisory experience.
• 1-2 years of e-commerce experience.
• High school diploma or general education degree (GED) preferred.
• Shift flexibility and overtime when needed.
• Ability to handle confidential information.
• Ability to work with minimal supervision.
• Punctual and dependable attendance.
• Free from alcohol and drug abuse.
• Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
• Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
• Evening and weekend availability required.
• Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel, Teams and E-mail.
• Experience with Monsoon software

Pre-Employment Testing

• Drug Screen and Background Check required.
• Employment Verification

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees.
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Job Requirements