All the benefits and perks you need for you and your family:

- Competitive hourly pay

- Family team environment

- Opportunities for career growth

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Per Diem/PRN (Per Request Needed)

Shift : Day Shift

Location: AdventHealth Daytona Beach - 301 Memorial Medical Parkway, Daytona Beach, FL 32117

The role you'll contribute:

The ED Experience Partner is an integral part of a team responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for the Emergency Department. The goal of the ED Experience Partner is to enhance the patient experience by providing comfort rounds, keeping patients informed, facilitating ED Journey Tracker technology and related duties, and meeting patient's physical and emotional needs up to and through discharge.

The value you'll bring to the team:

• Work to deliver a seamless experience and leads an exceptional consumer experience delivery by facilitating patient requests, owning subject matter expertise on the ED Journey Tracker technology , supporting the Care Team with non-clinical tasks, influencing a comfortable environment, and empowering patients to express needs in a safe way.

• Deep understanding and proven track record of consumer experience delivery, by being attentive and responsive to our guest's requests and creating an exceptional experience.

• Shows compassion, informs, and sets expectation through the activation of AdventHealth Emergency Department signature experience.

• Conflict competent, able to de-escalate consumers and families when service does not meet expectations.

• Responsible for ensuring the needs of consumers are met by providing world-class service while remaining attentive and responsive.

Qualifications - External

The expertise and experiences you'll need to succeed :

• Minimum qualifications :

o Associate degree in Healthcare, Business, Hospitality, or related field with 2 years of healthcare experience, hospitality, or related field.

• Preferred qualifications:

o Bachelor's degree in Healthcare, Hospitality, or related field

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