EG Floor Attendant

We are currently looking for a Part Time 38 EG Floor Attendant to join our Northern Neighborhood Operations Unit 5 team located at the Washita Casino working .

Summary:
Responsible for providing a high degree of courteous service to guests during their entertainment experience.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
* Cleans assigned area
- Cleans and sweeps floors
- Cleans and sanitizes bathrooms
- May empty ash trays
- Disposes of trash
- May clean exterior areas such as parking lots and sidewalks
- Aligns seats close to machines in gaming areas
* Answers basic customer questions concerning gaming machines based on basic understanding of payout and machine operations
* Coordinates with management, supervisors, and security to detect and prevent attempts to cheat or damaged gaming equipment and to report floor irregularities to a member of management
* Identifies top prize transactions processes and completes paperwork promptly, with a high level of accuracy and service to the guest
* Performs all other duties as assigned

Competencies:
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Communicates verbally with team, departments, guests and management
* Writes effective communications with team, departments, guests and management

Skills:
Essential:
* Count lrg amts of cash by hand / with cash counting machines
* 10-key adding machine

Experience:
Essential:
* No prior experience required.

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass gaming background check
* Gaming license or permit as required by assigned position

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Fast-paced
* May work in loud or noisy areas
* Noisy
* Potential exposure to blue and or white light
* Pass pre-employment drug test
* Hand-eye coord, reach and grasp
* Manual dexterity
* Sometimes lift and or carry up to 50 lbs
* Sitting up to 25% of shift
* Walk up to 100% of shift
* May work day shift
* May work evening shift
* May work holidays
* May work night shift
* May work rotating shifts
* May work weekend shift