Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Under the direction of the Director, Information Systems & Technology, Learning & Development and the Assistant Vice President, the Assistant Director is responsible for the on-going assessment, design, and development and implementation of corporate - wide training curricula. Specifically, manage and direct the Instructional Designers, Facility Credential Trainers and Credential Trainers in their efforts of developing curricula, instructing enterprise end-users in the use and functionality of the H2O / Epic application and other integrated applications. Identify supplemental learning resources to assist end-users in mastering their use of but not limited to the EMR. Identify opportunities to advance the accessibility of all Applications Learning's WebEx sessions, training resources, and e-Learnings. This role is not exclusively a remote assignment, an on-site presence is necessary.

Duties & Responsibilities

• Manage and assist Instructional Designers in analyzing and documenting business requirements and processes; communicate requirements through the construction of basic conceptual data, process models and flowcharts.
• Coordinate projects, priorities, performance reporting related to the clinical EMR & other applications
• Develop status reports and perform risk analysis to inform both Business and Executive Sponsors of the status of EMR or any other application training.
• Interview end users, stakeholders, and project sponsors in order to assess business and clinical needs; create training documentation based on role, scope of practice and in accordance with departmental protocol/standards.
• Define external interfaces, constraints, quality issues and other non-functional requirements.
• Provide project management team with identified risks, concerns, and ambiguities discovered during the gathering of requirements; assist team in developing training solutions.
• Partner with project managers to complete requirements documentation in accordance with the project schedule.
• Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
• Develop and execute project presentations.
• Participate in special projects as required.
• Provide training to and serve as a mentor for Instructional Designers, Credential Trainers, and Facility Credential Trainers and/or other appropriate project team members; manage and evaluate work products for assigned team members.
• Lead the training, development, and implementation of process improvements for all projects and applications.
• Interview potential candidates for full-time positions.
• Due to the responsibilities of your position, you will be required to work beyond your regularly scheduled hours
• This role is hybrid remote and up to 50%-60% on-site dependent on ongoing training initiatives. The selected candidate must be able to come into the office to perform required work within 48 hours.

Minimum Qualifications
1. A Master's degree from an accredited college or university in Healthcare, Hospital, Public or Business Administration, Industrial/Organizational Psychology, Organizational Behavior or a related discipline and three (3) years of full-time experience planning, developing and monitoring programs, systems and/or procedures in support of administrative management initiatives, one (1) year of which must have been in a responsible managerial or supervisory capacity; or
2. A Baccalaureate degree from an accredited college or university in disciplines, as listed in "1" above and four (4) years of full-time experience, as outlined in "1" above, two (2) years of which must have been in a responsible managerial or supervisory capacity; or
3. A satisfactory equivalent combination of education, training and/or experience.

Department Preferences

Certification(S)/NYS Licenses:

• EPIC EMR application certification preferred

Knowledge, Skills, Abilities and other Requirements:

• Clinical Background (preferred)
• End User /Student training experience required

Years of Experience:

• 3+ years experience with Epic EMR and/or other clinical applications

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.