E-Learning Web Developer, AppleCare
Cary, North Carolina
Summary
The AppleCare Training Multimedia team specializes in crafting and developing web-based interactive media used within E-Learning materials for AppleCare customer support Advisors worldwide. Our rich portfolio of web-based interactive media includes over 30+ reusable templates for knowledge checks, virtual scenario practice activities, simulations for Apple OS software and internal tools, as well as custom media pieces for outstanding learning needs around new products and specialty topics. Collaborating closely with instructional designers from various training content development teams within the AppleCare Support Foundations organization, you will work alongside other web developers and creative technologists on our Multimedia team to create new media types and feature improvements that surprise and delight our customers and end-users alike. The ideal candidate for this role is experienced and passionate in building online learning experiences powered by interactive web-based activities, enjoys taking ownership of the end-to-end design and development process for small but delightful online experiences, and works through ambiguity to seize opportunities for creative innovation that brings value to end-users and the business.
Description
As an E-Learning Web Developer on the Training Multimedia team, you will be encouraged to:
- Directly support instructional designers and training content developers on their requests for new interactive media types and feature enhancements
- Design and develop media that adheres to Apple accessibility standards (navigable using macOS VoiceOver and keyboard) and internal standards that allow for reusability and localization
- Address bugs on existing interactive media and refactor engine code for scalability/maintainability
- Review HTML and XML markup within E-Learning modules and interactive media prior to publication
- Provide regular status updates to team, partners, and management; summarize project progress, issues, key points, and required actions
The AppleCare Training Multimedia team specializes in crafting and developing web-based interactive media used within E-Learning materials for AppleCare customer support Advisors worldwide. Our rich portfolio of web-based interactive media includes over 30+ reusable templates for knowledge checks, virtual scenario practice activities, simulations for Apple OS software and internal tools, as well as custom media pieces for outstanding learning needs around new products and specialty topics. Collaborating closely with instructional designers from various training content development teams within the AppleCare Support Foundations organization, you will work alongside other web developers and creative technologists on our Multimedia team to create new media types and feature improvements that surprise and delight our customers and end-users alike. The ideal candidate for this role is experienced and passionate in building online learning experiences powered by interactive web-based activities, enjoys taking ownership of the end-to-end design and development process for small but delightful online experiences, and works through ambiguity to seize opportunities for creative innovation that brings value to end-users and the business.
Description
As an E-Learning Web Developer on the Training Multimedia team, you will be encouraged to:
- Directly support instructional designers and training content developers on their requests for new interactive media types and feature enhancements
- Design and develop media that adheres to Apple accessibility standards (navigable using macOS VoiceOver and keyboard) and internal standards that allow for reusability and localization
- Address bugs on existing interactive media and refactor engine code for scalability/maintainability
- Review HTML and XML markup within E-Learning modules and interactive media prior to publication
- Provide regular status updates to team, partners, and management; summarize project progress, issues, key points, and required actions
Created: 2024-08-22
Reference: 200559299
Country: United States
State: North Carolina
City: Cary
ZIP: 27560
About Apple
Founded in: 1976
Number of Employees: 154000
Website: https://www.apple.com/
Career site: https://www.apple.com/careers/us/
Wikipedia: https://en.wikipedia.org/wiki/Apple_Inc.
Instagram: https://www.instagram.com/apple/
LinkedIn: https://www.linkedin.com/company/apple