End User and Factory Excellence First Contact Support
Memphis, Tennessee
Employer: Abb Holdings Inc
Industry: Information Systems
Salary: Competitive
Job type: Full-Time
End User and Factory Excellence First Contact Support
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
EPIP Helpdesk Manager
Your role and responsibilities
In this role, you will have the opportunity to support the organization's vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness. The work model for the role is onsite. #LI-Onsite This role is contributing to the Electrification Installation Products Division. You will be mainly accountable for: Describing and defining IT processes/services including relationships, dependencies, and business value, and regularly maintaining all service-related information within the service management tool. Preparing and maintaining process documentation for the system services and advising on the correct and effective use of the services. Applying and executing the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets. Providing consultation, advice, and supporting the installation of IS services, or the change of existing IS services.
Qualifications for the role
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory myBenefitsABB.com
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
EPIP Helpdesk Manager
Your role and responsibilities
In this role, you will have the opportunity to support the organization's vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness. The work model for the role is onsite. #LI-Onsite This role is contributing to the Electrification Installation Products Division. You will be mainly accountable for: Describing and defining IT processes/services including relationships, dependencies, and business value, and regularly maintaining all service-related information within the service management tool. Preparing and maintaining process documentation for the system services and advising on the correct and effective use of the services. Applying and executing the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets. Providing consultation, advice, and supporting the installation of IS services, or the change of existing IS services.
Qualifications for the role
- You have 2+ years of experience in an End User Support role
- Windows 10 knowledge and support experience
- Fluent in Microsoft Office and Support of 0365
- Bachelor degree in Information Systems or related field
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory myBenefitsABB.com
Created: 2024-06-12
Reference: 92001135
Country: United States
State: Tennessee
City: Memphis
ZIP: 38120