Date Posted:
2021-06-29-07:00
Country:
United States of America
Location:
HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA
The End User Services Operations Manager provides expertise in the management of Collins Aerospaces End User Services ecosystem. The End User Services Operations Manager works collaboratively in planning and implementing End User Services initiatives with the Digital organization while managing a team of approximately 20 members. The Operations Manager will be an advocate for our users and the business while having an obsession for attention to detail, data, and superior customer service.

Primary Responsibilities:

• Provide leadership through developing and coaching team members
• Leadership for hardware fulfillment and refresh / lifecycle activities
• Participate in the selection of hardware and software standards
• Escalation focal point for End User Service issues
• Coordinate the purchase of all End User Service hardware
• Review and coordinate hardware and non -standard hardware catalog requests
• Participate in global Digital change meetings
• Proactively monitor the health of the Digital landscape and provide reporting

Basic Qualifications:

• Bachelors degree and 10 years of prior relevant experience OR Advanced Degree in a related field and minimum 7 years experience OR In absence of a degree, 14 years of relevant experience is required
• Must be a U.S. Person/Permanent Resident "Green Card" holder
• Must be willing and able to travel 10% of the time
• Minimum of 3 years managing PC Deployment and inventory management.
• Self-motivated, proactive and proven ability to adapt well and work withdifferent teams within the organization
• Experience in core project management disciplines including scope, schedule, budget, quality, along with risk and critical path management.
• Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes
• Excellent customer service and communication skills
• Must be well organized and able to work effectively under time pressure.

Preferred Qualifications: Industry accreditations are Preferred (ITIL)

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, theres no better place to be right now than in digital. If youre an agile thinker who enjoys utilizing modern technology to make big improvements, then youre a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

Collins Aerospace Diversity & Inclusion Statement: Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement
• Life insurance and disability coverage
• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance,critical illnessinsurance, group legal
• Ovia Health, fertility and family planning
• Employee Assistance Plan, including up to 5 free counseling sessions
• Redbrick Incentives for a Healthy You
• Autism Benefit
• Doctor on Demand, virtual doctor visits
• Adoption Assistance
• Best Doctors, second opinion program and more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team thats redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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