Engagement Specialist | Advertiser Experience
Austin, Texas
Employer: TikTok
Industry: Operations
Salary: Competitive
Job type: Full-Time
Responsibilities
Company Overview:
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us?
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team & Role:
At TikTok, our Global Business Solutions (advertising) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving effective ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time. The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. They work closely with advertisers to create ad policies, manage content review processes, and more. The team is critical in assuring a joyful and creative ads experience for the community. As an Engagement Specialist in our Advertiser Experience team, you will partner directly with our advertisers in collaboration with the Sales team to enhance the advertiser's experience on our platform. You will team up with cross-functional stakeholders in Policy, Training, and Operations to assess and optimize existing services, providing qualitative and quantitative feedback on emerging issues.
Responsibilities
- Navigate and excel in a matrixed organization where you can network and align cross-functionally
- Engage Sales and other cross-functional teams, organizing activities and delivering insights from selected verticals/markets
- Contribute to define and operationalize premium services for key customers
- Curate continuous improvement in advertiser onboarding and proactive integrity strategies, collaborating with our Policy, Training, Operations and Sales teams
- Make recommendations to senior management through quantitative and qualitative analysis of challenges
- Document successful process improvement to enable progressive learning
Qualifications
Minimum Qualifications:
- Creatively and analytically inspired, with experience in measuring the effectiveness of initiatives and defining the metrics to measure them
- Experience with design thinking and data literacy
Preferred Qualifications:
- Proven experience in project management, preferably within Monetization Integrity Operations
- Experience in visualization of key results for a wide range of audiences
- Work proficiency with operational metrics such as but not limited to: quality, CSATs, productivity and percentage accuracy
- Prepare and present compelling narratives to showcase the progress of internal initiatives, presenting data to support key findings
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
Company Overview:
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us?
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team & Role:
At TikTok, our Global Business Solutions (advertising) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving effective ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time. The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. They work closely with advertisers to create ad policies, manage content review processes, and more. The team is critical in assuring a joyful and creative ads experience for the community. As an Engagement Specialist in our Advertiser Experience team, you will partner directly with our advertisers in collaboration with the Sales team to enhance the advertiser's experience on our platform. You will team up with cross-functional stakeholders in Policy, Training, and Operations to assess and optimize existing services, providing qualitative and quantitative feedback on emerging issues.
Responsibilities
- Navigate and excel in a matrixed organization where you can network and align cross-functionally
- Engage Sales and other cross-functional teams, organizing activities and delivering insights from selected verticals/markets
- Contribute to define and operationalize premium services for key customers
- Curate continuous improvement in advertiser onboarding and proactive integrity strategies, collaborating with our Policy, Training, Operations and Sales teams
- Make recommendations to senior management through quantitative and qualitative analysis of challenges
- Document successful process improvement to enable progressive learning
Qualifications
Minimum Qualifications:
- Creatively and analytically inspired, with experience in measuring the effectiveness of initiatives and defining the metrics to measure them
- Experience with design thinking and data literacy
Preferred Qualifications:
- Proven experience in project management, preferably within Monetization Integrity Operations
- Experience in visualization of key results for a wide range of audiences
- Work proficiency with operational metrics such as but not limited to: quality, CSATs, productivity and percentage accuracy
- Prepare and present compelling narratives to showcase the progress of internal initiatives, presenting data to support key findings
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
Created: 2024-09-11
Reference: A173687
Country: United States
State: Texas
City: Austin
ZIP: 78749