You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding.

In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth.

Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career.

The Enrollment Manager will be responsible to oversee day to day activities related to enrollment operations in order to accomplish the business and their team's objectives. Our manager's and their teams have a serious responsibility to make every contact informative, productive, positive, and memorable.

In this position you will be responsible to oversee day to day activities related to enrollment operations in order to accomplish the business and assigned team objectives. Our managers and their teams have a serious responsibility to make every contact informative, productive, positive, and memorable. You can expect to oversee 8-15 direct reports and will be responsible for overall operations for servicing GEHA, and other duties as required.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 5:00pm). It may be necessary, given the business need, to work hours outside of these times.

We offer weeks of on-the-job training. The hours during training will be 8:00am to 5:00pm, Monday - Friday.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Supervise Enrollment Supervisor(s) and Representatives in their daily job functions to ensure enrollment additions and changes are applied timely and all turnaround times and quality standards are met and/or exceeded.
• May include Managing Enrollment Phone team, ensuring calls are handled accurately and within guaranteed timeframe.
• Ensure phone schedule adherence meets or exceeds department standard.
• Provide coaching to their supervisor's and team members.
• Handle all escalations courteously, politely, and professionally.
• Act as back-up support for other Managers as needed for meetings and other departmental responsibilities.
• Advise management in long-range planning for teams in their hierarchy.
• Perform other duties as assigned.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 4+ years enrollment or eligibility experience
• 3+ years of previous management experience with 10+ direct reports
• Experience with GEHA members
• Proficiency with computer and Windows PC applications
• Experience using Microsoft Excel (create, edit, sort, filter, pivot tables)
• Ability to work Monday - Friday, any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Governmental contract knowledge specific to Enrollment and Eligibility
• Knowledge of Human Resources policies and procedures
• Proficiency with Microsoft Word, and PowerPoint (create, edit, and save documents and presentations)

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Excellent interpersonal skills
• Demonstrate ability for strong oral and written communication skills.
• Must have the ability to handle multiple issues and prioritize appropriately while working swiftly & efficiently without compromising quality customer service.
• Strong organizational skills with the ability to prioritize caseload based on business and customer need as well as respond appropriately and effectively in difficult situations.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The salary range for this is $70,200 - $137,800 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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