Enrollment Services Specialist

Posting Details

Posting Summary

Working Title Enrollment Services Specialist Role Title Admin and Office Spec II Role Code 19012-SW FLSA Nonexempt Pay Band 02 Position Number 277W0304 Agency Paul D. Camp Community College Division Paul D. Camp Community College (Div) Work Location Franklin (City) - 620 Hiring Range $15.75 - $17.00/hour (DOQ) Emergency/Essential Personnel No EEO Category F-Admin Supp Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule
Work week consists of 29 hours per week between the days and hours of Mon-Fri 8:00 am - 5:00 pm
This is a wage position limited to working no more than 1,500 hours during the 12 month period of May 1 - April 30, regardless of the hire date.
Sensitive Position No Job Description

Paul D. Camp Community College is a small 2-year college in Southeast Virginia. Campuses are located in Franklin and Suffolk. There also is a center in Smithfield. The college offers associate degrees, certificates, and career studies certificates In transfer and career/technical programs; credit and non-credit workforce services and training for businesses and industries; special interest classes for the community; and summer classes for youth through the Regional Workforce Development Center. A dual enrollment program for high school students, online courses, and developmental studies classes are available at the college as well.

The Enrollment Services Specialist will manage every single step of the registration process for all Workforce classes as well as managing the marketing of all Workforce classes via the website, social media, and print materials.

Some of the duties include:
-Entering all registrations for WF Dev.’s non-credit courses in WES (Workforce Enterprise System) and SIS (Student Information System).
-Collecting and process paperwork for WCG , FANTIC , & G3, ensure domicile status of student, and approve eligibility for funding.

-Updating official student records as needed.

-Coordinating with appropriate Workforce Development staff and/or Student Finance staff for student cancellations, refunds, and transfer classes.

-Coordinating with appropriate Workforce Staff on class additions, changes, and cancellations.

-Coordinating with instructors/coordinators on class schedules and grades.
-Ensuring the security, confidentiality and integrity of student academic records and transcript data in compliance with college policies and appropriate state standards.

-Serving as Workforce Development’s custodian of student data and records as well as resources for FERPA -related issues.
-Addressing customer service questions in person, over the telephone, and through email, as it relates to classes, schedules, pricing, discounts, refunds, and other college operations to assist visitors and students.
-Processing student’s Record of Attendance and Grades in WES for non-credit classes.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
-High School Diploma or equivalent.
-Ability to maintain confidentiality of work-related information and materials.
-Ability to interpret and apply policy and procedures to a variety of processes.
-Ability to prioritize workload, anticipate and meet deadlines, and respond to changing priorities.
-Ability to communicate effectively both orally and in writing with a diverse public including the ability to draft correspondence and other planning and reporting documents.
-Demonstrated proficiency using word processing, spreadsheet, database and presentation software (Microsoft Office Suite - Word, Excel, Outlook are preferred).
-Knowledge of effective customer service.

Additional Considerations
Completion of training in the area of (or similar to) administrative support with work experience at an institution of higher education.
Operation of a State Vehicle No Supervises Employees No Required Travel
No

Posting Detail Information

Posting Number WGE_2218P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 10/16/2024 Job Close Date 11/04/2024 Open Until Filled Agency Website www.pdc.edu Contact Name Email Phone Number Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, anEEOemployer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, theVCCSis committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
TheVCCSis anEOEand Affirmative Action Employer. In compliance with the Americans with Disabilities Acts ( ADA and ADAAA ), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.