Enrollment Services Support Representative

Description

Tacoma Public Schools

Expected Start Date: September 3, 2024

FTE: 1.0

Hours per day: 8.0

Salary Level: Range is $29.91 - $39.18 - Based on preparation level and experience per Collective Bargaining Agreement
This position is eligible for Benefits.


Examples Of Duties

This position serves as the District's first line of communication with families, District staff, and other school districts for enrollment related needs; collaborates with District staff, administrators, and outside agencies to identify and resolve enrollment issues and concerns; ensures compliance with District, federal, and state reporting and requirements.

1. Serves as the District's first line of communication with families, District staff, and other school districts for enrollment related needs, including student placement, per alignment with District policy and state guidelines.
   
2. Supports District staff and families with enrollment procedures; provides guidance on enrollment forms and processes as knowledge permits; elevates to technical support as needed.
   
3. Maintains understanding of all aspects of the District's enrollment processes; assists with the development of training materials and reports in order to support user and administrative needs.
   
4. Coordinates preparation, distribution and return of various documents and reports; maintains comprehensive records, schedules, lists and files on enrollment processes; assists in maintaining data integrity for District, state, and federal reporting; identifies procedural concerns and reports findings to the administrator for the purpose of maintaining accurate systems.
   
5. Responds to enrollment questions from staff and families; guides all users through the processes of enrolling and transferring as needed. Provides resources such as local/neighborhood schools, school contacts, District and individual school web pages and OSPI information.
   
6. Assists with significant recurring District processes, such as, but not limited to, In-District Choice Enrollment, New Student Registration, Out of District Choice, Parent Initiated Transfers, requests to Homeschool and submission of state report, and boundary adjustments.
   
7. Monitors, and aligns per District policy and state guidelines, enrollment related tasks and timelines. Collaborates with administrator on issues or questions related to enrollment.
   

OTHER JOB DUTIES

1. Maintains and updates knowledge and skills required for success in the position by participating in professional development activities, as needed or assigned, to maintain and enhance technical skills.
   
2. Maintains high level of professionalism in all communication while providing excellent customer service
   
3. Performs special projects and related duties as assigned, on a temporary basis.
   
4. Regular, reliable, predictable attendance or physical presence is an essential job requirement and critical to the performance of the work.
   

CONDITIONS

Office environment; required to attend meetings at other District sites; required to work overtime as needed; experiences prolonged visual concentration and exposure to video display; experiences frequent interruptions; may be required to work with difficult and sensitive situations and/or people; may be required to lift and carry up to 20 pounds, bend, squat, stoop, kneel, crouch, walk, twist, climb, and/or be mobile.


Minimum Qualifications

Education and Experience

High school graduation or equivalent and two years of clerical or closely related training; three years of increasingly responsible administrative experience is preferred; or any combination of experience and training which provides the applicant with the knowledge, skills, and ability required to perform the work.

Licenses/Special Requirements

Valid Washington driver's license with access to personal transportation.

Fingerprints and successful WSP and FBI background clearance/sexual misconduct clearance.

Allowable Substitution

Equivalent combinations of education and experience may be evaluated by the Human Resources department for comparability.

Knowledge, Skills and Abilities

Knowledge of District, state, and federal student information reporting procedures, policies and regulations related to student enrollment.

Knowledge of student privacy regulations, laws, processes, and best practices.

Knowledge of the enrollment concepts and functions.

Knowledge of school processes and user needs related to enrollment.

Skill with word processing, spreadsheets, state student enrollment.

Skill in obtaining, exchanging, and clarifying information.

Skill in identifying problems, effective problem solving, and recommending solutions.

Skill in providing and promoting quality customer service.

Ability to interpret, monitor, and apply federal and state regulations, and District policies.

Ability to organize, prioritize, multi-task, and meet deadlines.

Ability to maintain accurate system records and files.

Ability to perform accurate arithmetic and statistical calculations.

Ability to maintain the highest degree of confidentiality.

Ability to participate as a team member.

Ability to work in a fast-paced environment.

Ability to demonstrate reasonable, reliable, and regular attendance.

Ability to establish and maintain effective working relationships with a variety of people in a multicultural, diverse socio-economic setting.


Supplemental Information

Tacoma Public Schools does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression or identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination:

• Civil Rights Coordinator: Renee Trueblood, 253-571-1252, civilrights@tacoma.k12.wa.us
• Title IX Coordinator, Secondary: Wayne Greer, 253-571-1191, wgreer@tacoma.k12.wa.us
• 504 Coordinator, Elementary: Jennifer Herbold, 253-571-1096, jherbol@tacoma.k12.wa.us
  
  

Mailing address: P.O. Box 1357, Tacoma, WA 98401-1357.