Enterprise Solutions Quality Assurance Analyst - USDS

Responsibilities

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
Our Enterprise Solutions team plays a crucial role in ensuring the company's success as we develop systems, platforms, and applications to support internal business activities around the globe. We have a support team that is dedicated to solving issues and constantly optimizing business activities to support hyper-growth for the company. We seek people who have a service-oriented mindset that are willing to learn and put in the effort to solve problems.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
- Conduct functional testing of product features within the enterprise platform, an integrated productivity solution encompassing chat, scheduling, document management, video conferencing, auto-translation, and additional functionalities.
- Collaborate closely with cross functional teams, including but not limited to Global, Product, and Operation teams to assess and verify product functionality.
- Work alongside Product SREs (Site Reliability Engineers) to ensure QA during upgrades and ad hoc fixes, prioritizing product stability and scalability.
- Execute test cases, document results, and provide detailed reports on issues discovered during testing.
- Communicate product functionality errors and provide respective error logs engineers
- Verify user interfaces, functionality of new and existing features, backend systems, and report any bugs, errors, or other defects to the development team.
- Assist in maintaining and updating test documentation, ensuring accuracy and relevance.
- Contribute actively to discussions on product improvements, sharing insights and observations from testing.
- Occasionally contribute to on-call services and offer assistance in answering questions if needed, although this is not a primary responsibility.
- Partner with cross-functional partners utilizing Mandarin language.

Qualifications

Minimum Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience.
- Able to read and write in Mandarin and English in order to understand documentation from cross-functional partners as well as drafting documents and holding meetings in Mandarin.
- Proven ability to learn and understand complex software systems and knowledge of QA methodologies, testing techniques, and tools.
- Excellent attention to detail and possesses analytical skills to identify and document product issues effectively.

Preferred Qualifications
- Strong collaboration and communication skills with proven ability to working with cross-functional teams.
- Has user experience with Lark, office automation systems, or enterprise collaboration tools.

Preferred Qualifications
- Excellent communication and collaboration skills, with the ability to effectively engage and influence cross-functional teams at all levels of the organization.
- Passion for technology, innovation, and delivering exceptional user experiences for internal stakeholders.

Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.