Summary

This position is located in the Department of Homeland Security (DHS), U.S. Coast Guard (USCG), Civil Rights Directorate, Office of Civil Rights Field Operations (CG-00H-21), Civil Rights Detachment Region 4, Houston, TX.

This job is open to

• Veterans

Clarification from the agency

Veterans eligible under Veterans Employment Opportunity Act of 1998 (VEOA), Veterans Recruitment Appointment (VRA), and 30% DAV.

Duties

You will serve as civil rights subject matter and program expert on all aspects of the Coast Guard 's EEO discrimination complaints and alternative dispute resolution processes.

Being a CG civilian makes you a valuable member of the CG team. Typical work assignments include:

• Counseling complaints of discrimination for civilian and military personnel in accordance with all applicable standard operating procedures, policies, directives, and regulations.
• Serving as a Third Party Neutral (Mediator).
• Responding to EEO/EO contacts and request for services from customers and other government entities regarding Civil Rights program services, policies, and procedures.
• Providing customers with accurate information and guidance on the Coast Guards' EEO/EO Discrimination Complaint Process and Alternative Dispute Resolution (ADR) Program.
• Coordinating, scheduling, and facilitating Civil Rights Awareness (CRA), and Sexual Harassment Prevention (SHP), and other EEO-related training.
• Monitoring regulatory timeframes of assigned informal EEO/EO discrimination complaints and alerts management of potential delays in the processing of complaints.
• Assembling and organizing electronic case files for informal EEO/EO discrimination complaints and maintaining physical and locally stored records as required.
• Assisting with the preparation of a variety of documents (e.g., brochures, reports, presentations, and publications).

The duties listed above are written at the highest grade level.

Responsibilities will increase and assignments will become more complex as your training and experience progresses.

Requirements

Conditions of Employment

• Must be a U.S. Citizen or National.
• Must be registered or exempt from the Selective Service. See www.sss.gov.
• Must successfully complete a background security investigation.

You must meet the eligibility requirements for veterans preference OR a special hiring authority for veterans to be considered.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

GS-11 - You qualify if you possess one year of specialized experience, equivalent to the GS-09 grade level in the Federal, State, or Local government or equivalent public or private sector experience. Your resume must demonstrate that you meet ALL the specialized experience below:

• Assist in the development of specialized briefings, orientations and/or training for managers, supervisors and/or employees on EEO program requirements/responsibilities; AND
• Advising managers and employees on EEO policies, procedures, laws, and regulations; AND
• Assist with resolution of complaints through Alternate Dispute Resolution (ADR) techniques including mediation; AND
• Assist with preparing equal employment/civil rights correspondence and meeting activity specific reporting requirements; AND
• Responding verbally and in writing to inquiries pertaining to EEO/EO discrimination complaints procedures and policies.

~ OR ~

EDUCATION: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. Note: You must provide a copy of your official transcripts.

~ OR ~

COMBINATION OF EDUCATION AND EXPERIENCE: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. NOTE: You must submit a copy of your official transcripts.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications click here

Additional information

Applicants will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. At the time of appointment, selectees will be required to update the OF-306. Certain responses on the form could pose a problem with suitability for employment determinations.

If you are selected for this position, you will be subject to a determination of your suitability for Federal employment. All selectees are subject to an appropriate investigation as a condition of placement into this position. Certain investigation levels may automatically require a credit check after initial job qualifications have been met. For those positions that do not automatically require a credit check, it may later be required if the initial investigation surfaces a potential issue. Visit: OPM Mythbuster

DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about your rights and responsibilities at click here

Recruitment incentives may be authorized.

If selection is made below the full performance level, the incumbent may be promoted up to the target grade without further competition, if all legal and regulatory requirements are met and when recommended by the supervisor. However, promotion to the full performance level is not guaranteed and is dependent on successful performance at the lower grade level(s).

Telework consistent with United States Coast Guard and Civil Rights Division policy.

All Federal employees are required to have Federal salary payments made by direct deposit.

If you need a reasonable accommodation for the application and hiring process, please contact 202-795-6351. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Visit Reasonable Accommodation

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(K)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and development opportunities. For more information, go to the DHS Careers website and select "Benefits". Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your résumé and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education and training will be rated using the on-line self assessment questions that are based on the following competencies:

• Equal Employment/Civil Rights
• Influencing/Negotiating
• Reasoning
• Customer Service
• Employee Relations
• Teaches Others
• Oral Communication
• Technical Competence
• Self-Management
• Administrative Law
• Clerical
• Written Communication
• Communications and Media

Your resume and responses to the self-assessment questions are an integral part of the process for determining your qualifications for the position. Therefore, you must support your responses to the self-assessment questions by providing examples of past and present experience in your resume.

If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.

Consideration will be given to performance appraisals and incentive awards as an indicator of quality of prior experience; no points will be assigned.

You may preview questions for this vacancy.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(K)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and development opportunities. For more information, go to the DHS Careers website and select "Benefits". Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  Resume: You must submit a resume that provides:
  
  
  1. Personal information - your full name, email and mailing addresses, phone number
  2. Education information - the name of the school and the dates you attended
  3. Work experience - paid and unpaid work with the following information
     
     • Job title
     • Detailed duties and accomplishments
     • Employer's name and address
     • Supervisor's name and phone number
     • Starting and ending dates (If actual dates are not known, provide your best-estimated timeframes.)
     • Hours per week
     • Salary, if applicable
  4. Other qualifications - skills, certifications/licenses, honors, awards, special accomplishments, and job-related training courses
  
  
  Veteran Documentation: You must provide proof of eligibility for veterans preference or a special hiring authority for veterans via your submitted veteran documentation. FAILURE TO SUBMIT THE APPROPRIATE DOCUMENTATION WILL RESULT IN YOUR APPLICATION BEING EXCLUDED FROM CONSIDERATION FOR THIS ANNOUNCEMENT.
  
  
  • Form DD-214: 'Certificate of Release or Discharge from Active Duty.' If your DD-214 is not available or you are currently on active duty and will not receive your DD-214 until separated, please request a Statement of Service through your Military Personnel Office, including your release date and character of discharge. The Statement of Service must list your dates of military service, character of service, and expected date of separation. If you have been awarded a service-connected disability rating from your branch of military service, include the disability rating in your Statement of Service.
  • SF-15: 'Application for 10-point Veterans' Preference,' if claiming 10 point preference based on a service-connected disability. A fillable SF-15 can be found on OPM's website.
  • Proof of Disability: If disabled, please provide an official written document from the Department of Veterans Affairs or the Military Service Branch certifying your compensable service-connected disability rating.
  
  
  College Transcripts (if applicable): Please see the Education section of this announcement for detailed information about transcripts.
  
  OPM must authorize employment offers for former or current Political Appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information. Submit proof of your former or current status, such as your SF-50. Please see here.
  
  All documentation as outlined above must be received by the closing date of the announcement. If you are unable to submit your documents electronically, you may fax or mail the documents. A fax cover sheet will be provided to you from the system with fax number and instructions. Required documents will also be accepted by mail and must be received by the closing date of the announcement. The mailing address is COMMANDANT (CG-123WEST), ATTN OFFICE OF CIVILIAN HUMAN RESOURCES (JOBS), US COAST GUARD, 2703 MARTIN LUTHER KING JR AVE SE, STOP 7912, WASHINGTON, DC 20593-7912.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  Complete applications for this vacancy must be received on-line by 11:59p.m ET on the closing date of the announcement. To begin your online application, click the Apply Online button and follow the prompts to register or sign in to USAJOBS, take the online questionnaire and submit the required documents to provide proof of qualifications. If you are claiming veterans' preference, you will be required to submit proof. See Required Documents section for more detail regarding a complete application package.
  
  High self-assessment in the vacancy questions that is not supported by information in your resume and/or supporting documents may impact you or eliminate you from consideration.
  
  If claiming eligibility under the VOW Act: The VOW Act requires Federal agencies to treat active duty service member as veterans, disabled veterans, and preference eligibles, when they submit, at the time they apply for a Federal job, a "certification" of active service in lieu of a DD214. In order to be considered under the VOW Act, the certification must specify that the service member is expected to be discharged or released from active duty under honorable conditions not later than 120 days after the date the certification is submitted with your application package for this job announcement. The certification must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by direction of military members' military personnel offices, unit commanders or higher headquarters. Agencies are required to verify a qualifying separation from military service prior to appointment, through the DD214 or other appropriate documentation. Your preference and/or appointment eligibility will be verified prior to appointment.
  
  If applying on-line poses a hardship to you, the Help Desk listed on the announcement will provide assistance to ensure that applications are submitted on-line by the closing date. You must contact the Help Desk prior to the closing date of this announcement to receive assistance. Hours of operation: Monday through Friday, 7:00 a.m. to 7:00 p.m. ET, excluding Federal holidays.
  
  Agency contact information
  
  
  
  USCG Applicant Support
  
  Phone
  
  866-656-6830
  
  Fax
  
  000-000-0000
  
  Email
  
  mgshelp@monster.com
  
  Address
  
  United States Coast Guard
  
  2703 Martin Luther King Jr. Ave SE
  
  STOP 7120
  
  Washington, District of Columbia 20593-7120
  
  United States
  
  Next steps
  
  Once the announcement is closed, we will conduct an evaluation of your application and qualifications to determine your ranking. The most qualified applicants will be referred to the hiring manager for further consideration. To check the status of your application, log on to your USAJOBS account, click on "Track this Application".
  
  For more information on applying for federal employment click here.
  
  Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Resume: You must submit a resume that provides:

1. Personal information - your full name, email and mailing addresses, phone number
2. Education information - the name of the school and the dates you attended
3. Work experience - paid and unpaid work with the following information
   
   • Job title
   • Detailed duties and accomplishments
   • Employer's name and address
   • Supervisor's name and phone number
   • Starting and ending dates (If actual dates are not known, provide your best-estimated timeframes.)
   • Hours per week
   • Salary, if applicable
4. Other qualifications - skills, certifications/licenses, honors, awards, special accomplishments, and job-related training courses

Veteran Documentation: You must provide proof of eligibility for veterans preference or a special hiring authority for veterans via your submitted veteran documentation. FAILURE TO SUBMIT THE APPROPRIATE DOCUMENTATION WILL RESULT IN YOUR APPLICATION BEING EXCLUDED FROM CONSIDERATION FOR THIS ANNOUNCEMENT.

• Form DD-214: 'Certificate of Release or Discharge from Active Duty.' If your DD-214 is not available or you are currently on active duty and will not receive your DD-214 until separated, please request a Statement of Service through your Military Personnel Office, including your release date and character of discharge. The Statement of Service must list your dates of military service, character of service, and expected date of separation. If you have been awarded a service-connected disability rating from your branch of military service, include the disability rating in your Statement of Service.
• SF-15: 'Application for 10-point Veterans' Preference,' if claiming 10 point preference based on a service-connected disability. A fillable SF-15 can be found on OPM's website.
• Proof of Disability: If disabled, please provide an official written document from the Department of Veterans Affairs or the Military Service Branch certifying your compensable service-connected disability rating.

College Transcripts (if applicable): Please see the Education section of this announcement for detailed information about transcripts.

OPM must authorize employment offers for former or current Political Appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information. Submit proof of your former or current status, such as your SF-50. Please see here.

All documentation as outlined above must be received by the closing date of the announcement. If you are unable to submit your documents electronically, you may fax or mail the documents. A fax cover sheet will be provided to you from the system with fax number and instructions. Required documents will also be accepted by mail and must be received by the closing date of the announcement. The mailing address is COMMANDANT (CG-123WEST), ATTN OFFICE OF CIVILIAN HUMAN RESOURCES (JOBS), US COAST GUARD, 2703 MARTIN LUTHER KING JR AVE SE, STOP 7912, WASHINGTON, DC 20593-7912.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Complete applications for this vacancy must be received on-line by 11:59p.m ET on the closing date of the announcement. To begin your online application, click the Apply Online button and follow the prompts to register or sign in to USAJOBS, take the online questionnaire and submit the required documents to provide proof of qualifications. If you are claiming veterans' preference, you will be required to submit proof. See Required Documents section for more detail regarding a complete application package.

High self-assessment in the vacancy questions that is not supported by information in your resume and/or supporting documents may impact you or eliminate you from consideration.

If claiming eligibility under the VOW Act: The VOW Act requires Federal agencies to treat active duty service member as veterans, disabled veterans, and preference eligibles, when they submit, at the time they apply for a Federal job, a "certification" of active service in lieu of a DD214. In order to be considered under the VOW Act, the certification must specify that the service member is expected to be discharged or released from active duty under honorable conditions not later than 120 days after the date the certification is submitted with your application package for this job announcement. The certification must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by direction of military members' military personnel offices, unit commanders or higher headquarters. Agencies are required to verify a qualifying separation from military service prior to appointment, through the DD214 or other appropriate documentation. Your preference and/or appointment eligibility will be verified prior to appointment.

If applying on-line poses a hardship to you, the Help Desk listed on the announcement will provide assistance to ensure that applications are submitted on-line by the closing date. You must contact the Help Desk prior to the closing date of this announcement to receive assistance. Hours of operation: Monday through Friday, 7:00 a.m. to 7:00 p.m. ET, excluding Federal holidays.

Agency contact information



USCG Applicant Support

Phone

866-656-6830

Fax

000-000-0000

Email

mgshelp@monster.com

Address

United States Coast Guard

2703 Martin Luther King Jr. Ave SE

STOP 7120

Washington, District of Columbia 20593-7120

United States

Next steps

Once the announcement is closed, we will conduct an evaluation of your application and qualifications to determine your ranking. The most qualified applicants will be referred to the hiring manager for further consideration. To check the status of your application, log on to your USAJOBS account, click on "Track this Application".

For more information on applying for federal employment click here.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request