Executive Director in Assisted Living Community

Job Summary:

This senior management position is responsible for overseeing the day-to-day operations of the Community. The Executive Director coordinates, plans, implements, monitors, directs, and evaluates all aspects of operations, including the supervision, support, and coaching of associates. Essential functions include meeting financial expectations, maintaining high customer satisfaction, and ensuring a quality customer-oriented workforce.

Job Duties:

Essential Functions

• Support the mission, vision, and culture of the organization through positive communication and leadership.

• Contribute to Community relationships by demonstrating cooperation and professional conduct with residents, families, fellow associates, physicians, pharmacies and other vendors or persons.

• Contribute to team efforts by being flexible in work assignments; by taking initiative and by finishing support; and by understanding how this position affects and compliments all other Community positions.

• Able to maintain work pace appropriate to given work load. Perform activities on schedule while maintaining regular attendance and punctuality within specified tolerance.

• Supervise Community staff, provide training set and adjust rates of pay and hours of work, provide informal and formal performance feedback, recognize both: appropriate and inappropriate behaviors/performances through rewards and discipline, and apportion work among subordinates.

• Perform conflict interventions and resolutions for residents, families, staff, and third pa rties .

• Comply with all aspects of operations, including personnel practices, in accordance with Veda Living policies and federal, state, and local regulations.

• Strategize regarding labor, occupancy mix, expenses, and quality of services; review and redirect activity, if necessary.

• Hire, orient, supervise, evaluate, review, and discipline subordinate staff, as required. Interview and test job applicants.

• Oversee development and implementation of all strategies and tactics at the Community level consistent with the community objectives.

• Identify and monitor customer markets regularly and analyze competition. • Develop operational budgets and capital requirements, including forecasting.

• Develop and implement new business strategies and/or initiatives.

• Promptly respond to all inquiries from subordinate, and/or corporate staff, families, and residents. • Positively impact workers' compensation and unemployment losses.

• Represent Community, area, Greenlake Senior Living, and self in a positive professional manner.

• Organize tasks and procure resources to perform assigned tasks.

• Implement and support the management performance system.

• Improve skills, with special emphasis on industry techniques, to improve the operation of the Community.

• Plan and/or oversee presentations for meetings.

• Evaluate and make recommendations for all aspects of building construction and preventative maintenance.

• Maintain state specific residents' Bill of Rights.

• Oversee community resident assessment process to ensure that adequate staffing is provided to meet resident needs, community standards, state requirements, and fall within budgetary guidelines.

• Provide performance evaluations and wage reviews.

• Ensure that annual evaluation processes are in place and providing direction to all associates in Community.

• Contribute to the industry by participating in state or national associations.

• Oversee and participate in training and education of residential staff and an ongoing basis, including classroom in services and situation specific training. • Motivate employees through staff appreciation, recognition, and incentive programs; consistently promote positive associate relations and resolves grievances in a proactive manner.

• Maintain and facilitate open lines of communication between corporate, regional, and local offices.

• Oversee and ensure the recruitment and retention of qualified staff throughout the Community, as evidenced by good morale, enthusiasm, team spirit, and dedication to the residence staff.

• Monitor and approve expenses on a regular basis and prepare monthly variance reports.

• Maintain outreach and education with the local community to ensure positive relationships with community resources.

• Participate in New Hire Orientation program and other regular associate meetings or functions.

• Work to resolve or properly refer to regional manager any issues identified by residents and/or their family members.

• Conduct tours.

• Ensure campus buildings and grounds are maintained in good repair, clean, free of trash and litter.

• Perform routine safety inspections on a regular basis.

• Ensure monthly fire drills are conducted in Community. Added Responsibilities

• Respond appropriately to changes in the work setting.

• Be familiar with Senior Living Policies & Procedures Manual and the community Employee Handbook.

• Perform other related assignments as required.

• Possess ability and willingness to work in any open position as necessary.

Accountabilities:

• Act on constructive feedback by listening to supervisor(s), customers and peers and use it to improve performance.

• Maintain resident, employee, and community confidentiality.

• Respect Resident's Rights.

• Demonstrate positive attitude and ability to work well with all people, particularly the elderly.

• Promote positive work environment that emphasizes teamwork.

• Demonstrate willingness to help other staff whenever needed.

• Project and meet budgeting and occupancy requirements.

Job Specifications:

Skill

• Associate must be at least 21 years of age.

• This position requires a Bachelor's degree from a four-year college or university, with emphasis in Business Administration, Personnel Administration, Genealogy to related fields with service to the elderly or have two years of college and at least three years' experience providing residential care to the elderly; or equivalent education and experience as approved by the licensing agency.

• Associate must have operations experience specific to retirement housing with assisted living, longterm care or related fields and experience operating and maintaining a quality, customer-oriented workforce.

• Associate must also possess strong human relations skills and experience with the ability to communicate with diverse levels of employees.

• Competent working knowledge of Microsoft Office, along with basic typing skills is essential.

• Licensure as an administrator in states requiring such licensure and must meet the minimum educational requirements required by state licensing for an administrator.

• Possession a valid and current driver's license.

• May be required to hold valid First Aid Certification.

• Possess ability to gain trust, communicate both written and verbally, listen, problem-solve, organize, plan, and supervise.

• Maintain a positive attitude toward the ill, disabled, and elderly.

• Must be willing to travel including air travel. Effort

• Maintain mental alertness, attention, and concentration for necessary periods.

• Apply common sense understanding and carry out instructions (written, oral or diagrammatic).

• Adapt to situations requiring the precise attainment of set limits, tolerances, or standards.

• Regularly required to walk, sit and talk or listen.

• Able to stand, stoop and bend frequently, lift up to 20 pounds and push up to 40 pounds. When lifting must use necessary safety equipment if applicable and apply safety training during lifting. Failure to use proper safety equipment will result in disciplinary action and grounds for termination. Also must have the ability to talk, hear, sit, use hands and fingers, handle/feel objects; tools or controls and be able to reach with hands and arms.

• Specific vision requirements for this job include close vision, depth perception, and the ability to adjust the focus of the eyes.

• Possess adequate physical stamina to move freely about the Community and assist residents where needed, including in emergency situations. The physical demands described must be met by every associate. Reasonable accommodations may be considered to enable individuals with disabilities to perform essential job functions. Working Conditions:

• Must be willing and able to work required and scheduled shifts; including evenings, weekends, overtime and holidays.

• The noise level in the work environment is usually moderate to noisy