Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California's health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

If you desire to work on a customer service-oriented team with enthusiastic and motivated colleagues, then look no further! This position offers a collaborative work environment and is an exciting and rewarding opportunity!

As part of the Office of Legal Services (OLS), Administrative Services & Legal and Technical Support Section, Legal and Technical Support Unit, the Staff Services Analyst (SSA) Executive Support Assistant serves as a personal and confidential administrative assistant to the Deputy Director and Chief Counsel (DD/CC) and the Deputy Chief Counsels. The SSA conducts detailed analytical research pertaining to legal assignments, reports, and issues; assesses administrative and technical issues and processes, with offered recommendations; drafts a multitude of documents; and acts as a case coordinator and source of technical support for the DD/CC and DCCs in the use of ProLaw. The SSA must possess an ability to interact independently, professionally, and courteously with Department Executives, managers, and staff while performing multiple tasks that are often confidential, sensitive, and include strict deadlines.

In this fast paced and dynamic environment, the incumbent will act with a high degree of initiative, independence and responsiveness. Assignments and tasks may be sensitive and/or confidential. The incumbent represents OLS in a professional manner, maintains a high level of discretion, and uses tact and good judgment. The incumbent must have strong time management and organizational skills; and the ability to prioritize multiple assignments and meet deadlines.

A written assessment may be required.

T his recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.
Have questions and/or need assistance? Contact Recruit@dhcs.ca.g ov, we are here to help walk you through the state hiring process!

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

You will find additional information about the job in the Duty Statement .

Working Conditions
This position is located in the heart of downtown Sacramento, at 1501 Capitol Avenue, within walking distance to the CA State CapitolPark, several restaurants, farmers markets, community events, and public transportation. The incumbent may be required to move largeobjects from one location to another, and must be able to sit and/or stand for a long duration.

This position requires extensive use of a desktop/laptop computer, computer monitor, mouse, keyboard, and telephone throughout the day.Persons appointed to this position may be reasonably expected to bend, kneel, lift, carry, push, pull, or otherwise move objects up to 25 pounds.

This position is required to provide in-office coverage during the core business hours of 8:00 a.m. to 5:00 p.m., and may participate in part time (office centered) telework in accordance with DHCS Telework Guidelines.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES ANALYST

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-431898

Position #(s):
803-030-5157-XXX

Working Title:
Executive Support Assistant (Hybrid)

Classification:
STAFF SERVICES ANALYST $3,640.00 - $4,561.00 A
$3,941.00 - $4,933.00 B
$4,726.00 - $5,916.00 C

# of Positions:
Multiple

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information DHCS is California's health care safety net, helping millions of low income and disabled Californians each and every day.

The purpose of DHCS is to provide the most vulnerable residents access to affordable, integrated, high-quality health care. Our vision is to preserve and improve the overall health and well-being of all Californians.
DHCS is a dynamic Department with ambitious goals and talented, committed employees . We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians . DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity , and inclusion . This is accomplished , in part, by a commitment toward employing a diverse workforce which reflects the many communities we serve , and by promoting and enforcing equal employment opportunity .
The Office of Legal Service (OLS) provides comprehensive legal support and services to DHCS programs and its employees. The Office of Regulations (OOR) which coordinates the development and promulgation of DHCS regulations, is also part of the OLS.

Special Requirements

Simple Application Steps

If you are interested in this position, complete the following these simple steps:

Review the education and experience minimum qualifications (MQ's) the Staff Services Analyst . See the Minimum Requirements section above.

Complete the supplemental questionnaire and the state application by clicking "Apply Now" above. See below for detailed application instructions.

Submit your application package with all required documents, which include the supplemental questionnaire - see the "Required Application Package Documents" section below.

Once you have applied, take the Staff Services Analyst Examination .

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/29/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Health Care Services
Attn: Certification Technician
M.S. 1300
P.O. Box 997411
Sacramento , CA 95899-7411

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Health Care Services

1501 Capitol Avenue, Suite 71.1501

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -
  A Supplemental Questionnaire (SQ) document is required and must be included in order to be considered for this position. Applicants who do not include the required SQ may not be considered. The SQ response address each question separately; number each response separately; use Arial font size 12; and must not exceed two pages in total. Respond directly to the following SQ questions:
  
• Describe and provide three specific examples demonstrating your experience as it pertains to the Essential Functions listed within the Duty Statement for this position.
• Describe and provide examples of your experience as it pertains to the first three Desirable Qualifications for this position (as listed below).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Adaptable and able to remain productive in a fluid environment
• Strong written and oral communications skills
• Ability to evaluate situations accurately and take effective action
• Strong organization and attention to detail
• Ability to conduct research and effectively analyze information
• Ability to exercise a high degree of initiative, flexibility and confidentiality
• Experience with handling urgent and time-sensitive tasks
• Dependable, punctual, excellent attendance
• Proficiency in overall use of Microsoft Office Suite; and advanced Outlook proficiency
• Experience independently drafting, reviewing, formatting, editing, and proofreading documents and correspondence
• Experience with ProLaw (or other comparable case management software/database), is beneficial
• Experience working with confidential and/or sensitive information
• Knowledge of the Department's organizational structure and program responsibilities, is beneficial

Benefits DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team.

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457(b)
• Public Student Loan Forgiveness (PSLF) qualifying employer
• Medical/Dependent Care Reimbursement Accounts

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Kimberly Roberts
(916) 345-8247
Kimberly.Roberts@dhcs.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 440-7370
civilrights@dhcs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.

A completed state application (STD. 678) and any documents list under "Required Application Documents" must be submitted with your application package. Applicants who are relying on additional documentation (e.g., transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification (located on the right under "Additional Documentation) must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified. Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.

Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the "Examination(s) or Job Title(s), For Which You Are Applying" section on the STD. 678.

Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

Here is the link to the Exam Bulletin for the Associate Governmental Program Analyst (AGPA) classification: https://calcareers.ca.gov/CalHrPublic/Exams/Bulletin.aspx?examCD=3PBAU

If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.ca.gov.

For all other questions regarding your CalCareer account, please contact CalHR's CalCareers Unit at (866) 844-8671 or CalCareer@c hr.ca.gov.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.