F-35 Help Desk Specialist " Secret clearance
Edwards AFB, California
Employer: General Dynamics Corporation
Industry: Information Technology
Salary: Competitive
Job type: Full-Time, Part-Time
Responsibilities for this Position
Location: USA CA Edwards AFB - 225 N Flightline Rd (CAC122)
Full Part/Time: Full time
Job Req: RQ172865
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Interim Secret
Clearance Level Must Be Able to Obtain:
Secret
Suitability:
Public Trust/Other Required:
None
Job Family:
Help Desk
Job Qualifications:
Skills:
Computer Hardware, Operating Systems (OS), Technical Support, Troubleshooting
Certifications:
CompTIA - Security+ - CompTIA
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Specialist joining our Joint Strike Fighter (JSF) F-35 IT program support contract at Edwards AFB, CA.
GDIT was awarded the Joint Strike Fighter (JSF) F-35 IT program support contract. We are providing knowledge-based, information assurance and cybersecurity IT services to the F-35 JSF Virtual Enterprise (JVE) network in support of the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.
HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA CA Edwards AFB
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI239345120
Back To Search Results GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.
Location: USA CA Edwards AFB - 225 N Flightline Rd (CAC122)
Full Part/Time: Full time
Job Req: RQ172865
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Interim Secret
Clearance Level Must Be Able to Obtain:
Secret
Suitability:
Public Trust/Other Required:
None
Job Family:
Help Desk
Job Qualifications:
Skills:
Computer Hardware, Operating Systems (OS), Technical Support, Troubleshooting
Certifications:
CompTIA - Security+ - CompTIA
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Specialist joining our Joint Strike Fighter (JSF) F-35 IT program support contract at Edwards AFB, CA.
GDIT was awarded the Joint Strike Fighter (JSF) F-35 IT program support contract. We are providing knowledge-based, information assurance and cybersecurity IT services to the F-35 JSF Virtual Enterprise (JVE) network in support of the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.
HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:
- Provide technical assistance to computer users.
- Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled.
- Includes problem recognition, research, isolation, resolution, and follow-up steps.
- Supervises operation of help desk and serves as focal point for customer concerns.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.
- Security Clearance Level: Active Secret
- Required Experience: 5 years supporting Help Desk Tier 1 operations.
- Required Certifications: CompTIA Security+ CE; Beginner/Novice level industry certification from one of the following: Microsoft, HDI, CompTIA or relevant technology.
- Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience with an AA/AS Degree.
- Required Technical Skills: Help Desk Tier 1 operations.
- Location: Onsite at Edwards AFB, CA.
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA CA Edwards AFB
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI239345120
Back To Search Results GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.
Created: 2024-06-22
Reference: RQ172865
Country: United States
State: California
City: Edwards AFB
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