Facilities Technician 503B - Houston, TX

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

The Facilities Technician role at Empower is integral to ensuring the seamless operation of our facilities. This position plays a crucial part in maintaining the efficiency and reliability of building equipment, systems, and production machinery, aligning with our core values of people, service, quality, and innovation. By performing skilled and semi-skilled maintenance activities, including heating, ventilation, air conditioning (HVAC) and electrical system upkeep, as well as troubleshooting and repairing production equipment, the Facilities Technician supports the foundation of our manufacturing processes.

Your daily responsibilities will include both preventative and reactive maintenance on facility systems, assisting manufacturing technicians with process and machinery repairs, and improvements in cleanroom and non-sterile lab environments. Developing preventive maintenance schedules, conducting routine inspections, and responding to repair requests are essential functions of this role. Additionally, you'll be solving technical issues, managing parts and inventory, and ensuring the quality of third-party repairs.

Leadership is a key aspect of this position, as you'll be leading non-supervisory employees, contractors, consultants, and temporary staff. Managing projects, developing associated documentation, and performing emergency service calls will require a proactive approach and the ability to work under limited supervision. Flexibility in your work schedule, including nights and weekends, is necessary to support the operating schedule and facility needs. Ensuring a clean, safe work area in compliance with Corporate/Occupational Safety and Health Administration (OSHA) Standards and maintaining effective communication with all Empower staff and the maintenance team are paramount.

We invite you to join Empower and become part of a dedicated team committed to producing innovative medications that help people live healthier, happier lives. If you are passionate about maintaining high safety and quality standards and eager to contribute to expanding access to quality, affordable medication, we encourage you to apply and embark on a rewarding journey with us.

Duties and Responsibilities

• Performs skilled and semi-skilled maintenance activities including the maintenance of building equipment and systems (e.g. HVAC equipment and electrical systems) and production equipment troubleshooting and repair.
• Performs preventative and reactive maintenance on facility systems and assists manufacturing technicians (MT) with process and machinery repairs and improvements.
• Supports improvements in sterile and non-sterile manufacturing lab environments, performing maintenance on manual, automated, and semi-automated equipment.
• Develops and implements preventive maintenance schedules and procedures to ensure the optimal performance and longevity of equipment, keeping accurate records of maintenance activities and outcomes.
• Conducts and documents daily inspections of equipment, facilities, and HVAC systems to ensure compliance with safety standards.
• Promptly responds to repair requests and work orders, ensuring all parts and inventory used are accurately recorded.
• Resolves technical issues by identifying root causes and implements both short-term and long-term countermeasures.
• Inspects the quality of repairs performed by third-party vendors and/or the MT, verifying that repairs adhere to safety regulations and industry best practices.
• Responsible for inventory control, ordering of replacement parts, tools, and supplies through purchasing. Conducts physical parts inventories.
• Records and documents working history on all equipment for facilities and engineering via a Computerized Maintenance Management System (CMMS).
• Leads non-supervisory employees and other staff that may include contractors, consultants, and/or temporary employees.
• Oversees projects and creates comprehensive documentation to support project execution.
• Responds promptly to emergency breakdowns by performing service calls diagnosing issues and implementing immediate repairs to minimize downtime.
• Maintains a clean, safe work area in compliance with Corporate/OSHA Standards and performs all work in accordance with established safety procedures.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills

• Project management skills a plus.
• Organized self-starter with advanced problem-solving ability.
• Knowledge of single and three-phase electrical systems, electrical control systems, hydraulic systems, pneumatic systems; including air compressors, HVAC systems, boilers, and water/air cooled chillers.
• Must be trained and qualified to enter an International Organization for Standardization classified cleanroom under operator standards.
• Ability to gown into classified cleanroom within 15 minutes of notice from manufacturing operators reporting issues.
• Ability to use basic hand and power tools/equipment: such as hand drill, forklift, and scissor lift.
• Ability to read electrical schematics and mechanical drawings.
• Must be able to communicate effectively in English verbally and orally.
• Ability to research parts, drawings, diagrams, and schematics.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and other accountable to meet commitment.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications

• High School diploma or equivalent required. Advanced degree or trade school preferred.
• Minimum of 2 years of facilities maintenance experience, with a focus on equipment operations and preventative maintenance procedures, preferably in a good manufacturing practice regulated environment.
• Previous experience with maintaining/managing equipment; both building and production.
• Experience with CMMS.
• Experience in performing National Institute of Standards and Technology Calibrations recommended.
• Experience with Microsoft Office 365.

Employee Benefits, Health, and Wellness

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness - IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed - enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.