Family Resource Center Eligibility Specialist (CYFD/FMS #10117540)

$23.07 - $36.91 Hourly

$47,989 - $76,782 Annually

This position is a Pay Band 65

Posting Details

We are so pleased that you are interested in making an impact through our work at CYFD! The department thrives on dedicated, empathetic, and talented employees who ensure the well-being of the children and families in New Mexico by keeping them safe and healthy.

By joining CYFD, you'll work to find the best ways to support families through difficult situations using community-based prevention and intervention programs. Employees have teammates and a committed leadership team to support them every day.

We look forward to you joining us because caring for and supporting New Mexico's children and youth will take all of us. I know the department's mission is critical to improving the overall well-being of children in our state and, in turn, strengthening the future of New Mexico.

THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.

Why does the job exist?

The Family Resource Eligibility Specialist will work directly with families to help them understand their options, apply for services, and help them secure state-available benefits and resources as needed.

How does it get done?

• Perform interactive interviews to understand the families' unique needs and elicit eligibility information, including personal demographics, employment, financial, and other necessary information to determine eligibility for public assistance programs and services. 15%;

• Guide families through the application and re-application process. 10%;

• Explains regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation in various state-funded programs and services. 5%;

• Ensures accuracy and completion of application forms. 5%;

• Review and interpret information provided on a variety of forms by both the family and third parties to assist with initial eligibility determination. 10%;

• Resolves enrollment problems or discrepancies. 5%;

• Communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality. 10%;

• Maintaining detailed records of enrolled information. 10%;

• Stay updated with changes in enrollment procedures or regulations. 10%;

• Ensure Family Resource Center Navigators have updated information regarding enrollment procedures. 10%;

• Provide training as needed for Family Resource Center personnel, community providers, and other stakeholders. 10%.

Ideal Candidate

Experience as it relates to:
• Working directly with Children, Youth, and their families;

• Partner with Community Service providers as it relates to Children, and Youth;

• Working with Youth in a school setting;

• Determining eligibility for services that might be needed for the Children, Youth and Families;

• Conduct and complete assessments of safety, risks, strengths, and family needs;

• Developing Safety plans for the Children, Youth and Families;

• Participate in multidisciplinary meetings;

• Identify, provide, and/or arrange timely assessments/evaluations/ interviews;

• Conduct medical case management activities for eligible clients.

Minimum Qualification

Bachelor's Degree in Social Work, Psychology, Guidance and Counseling, Education, Sociology, Criminal Justice, Criminology and/or Family Studies/Services and two (2) years of any combination of experience including working with communities, working on health or social service related matters, social work/case management experience, behavioral health and/or health care. Substitutions apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 6 years of experience OR High School Diploma or Equivalent AND 6 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 4 years of experience Associate's degree or higher in any field AND 6 years of experience 3 Bachelor's degree in the field(s) specified in the minimum qualification AND 2 years of experience 4 Master's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess a current and valid Driver's License. Pre-employment background investigation is required and conditional pending results.

Working Conditions

Office setting with extensive use of personal computer, telephone, fax, copier and other related office equipment that involves sitting, standing, bending, reaching, etc. to include lifting up to 30 pounds.

Supplemental Information

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Agency Contact Information: Scott Patterson-Alatorre, (505) 695-4626. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.