Details

• Department: Grants Early Steps
  
  
• Schedule: Part Time, Monday to Friday 8:00 a.m. to 12:00 p.m.
• Hospital:Studer Family Children's Hospital @ Ascension Sacred Heart
• Location: Remote but MUST reside in or near the Western Panhandle for events and meetings (Okaloosa, Walton, Santa Rosa or Escambia Counties)

Due to the nature of this position, the state requires that All Family Resource Specialist MUST BE a parent or primary caregiver (i.e. foster parent) of an infant or toddler who received or would have been eligible for early intervention services.


Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.


Responsibilities

Provide non-medical education, support and advocacy to patients and their families.

• Investigate, document and respond to patient and visitor complaints and concerns. Escalate complaints and concerns to appropriate personnel/department(s) as necessary to obtain timely, satisfactory resolution.
• Explain the organization's policies and procedures to patients and visitors.
• Develop, implement and participate in customer service and patient relations initiatives.
• Regularly analyze complaint data and report to appropriate leadership.
• Participate in committees, work groups, and process improvement teams aimed at improving patient satisfaction.

Requirements

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

Individuals employed by the LES who assist families of infants and toddlers in the Early Steps Program by providing information, support and training, and serve as a community link to family centered efforts and activities.

All Family Resource Specialist MUST BE a parent or primary caregiver (i.e. foster parent) of an infant or toddler who received or would have been eligible for early intervention services.

General Job Description:

• Investigates, documents and responds to patient and visitor complaints and concerns. Escalate
  
  complaints and concerns to appropriate personnel/department(s) as necessary to obtain timely,
  
  atisfactory resolution.
• May be responsible for regulatory reporting and advocacy support to patients and their families. Ensure
  
  confidentiality of complaints, recipient rights reports, investigative reports and other rights-related
  
  materials.
• Explains the organization's policies and procedures to patients and visitors. Provides support with
  
  navigating the healthcare system.
• Develops, implements and participates in customer service and patient relations initiatives.
• Regularly analyzes complaint data and reports to appropriate leadership. Participates in committees,
  
  work groups, and process improvement teams aimed at improving patient satisfaction.
• Ensures that reports of apparent or suspected violations of rights are investigated and that those
  
  reports that do not warrant investigation are recorded and securely stored.

Why Join Our Team

Ascension Sacred Heart is a leading provider of high-quality healthcare to children and adults in South Alabama and Northwest Florida communities and operates Northwest Florida's only children's hospital. Our faith-based ministry offers caregivers the opportunity to flourish personally and professionally in a variety of specialties, including cardiology, brain and spine, pediatrics, women's health, orthopedics and cancer care.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.


Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.


E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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Responsibilities

Provide non-medical education, support and advocacy to patients and their families.

• Investigate, document and respond to patient and visitor complaints and concerns. Escalate complaints and concerns to appropriate personnel/department(s) as necessary to obtain timely, satisfactory resolution.
• Explain the organization's policies and procedures to patients and visitors.
• Develop, implement and participate in customer service and patient relations initiatives.
• Regularly analyze complaint data and report to appropriate leadership.
• Participate in committees, work groups, and process improvement teams aimed at improving patient satisfaction.

Qualifications

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

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