The Field Application Engineer (FAE) responsibilities include customer pre- and post-sales support for airborne Flight Test and Mission Instrumentation/ Recorders/Servers systems. The FAE will be responsible for customer support, training, and serve as a liaison with factory engineering development and other product support entities. The FAE will be responsible for remote and on-site pre- and post-sale product demonstrations, customer support, and supporting sales events such as trade shows.

Essential Job Functions:

Provide onsite and remote technical support including acceptance tests, installations, maintenance, repairs, and troubleshooting.

Install software and perform tests.

Provide customer training.

Write service minutes and test reports.

Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current products, features, functions, and procedures.

Coordinate development activities between customer, U.S. team and factory technical liaisons.

Travel specifictity
Travel up to 50% of the time.

Additional description
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 83,000 employees and sales of 19.0 billion euros in 2022, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.

Safran Data Systems (SDS) is an entity of Safran, present in Europe and the United States. It designs and manufactures a wide range of products and solutions in the areas of edge and ground telemetry, embedded information processing, data acquisition and recording, satellite control and remote control. SDS employs over 600 people in France, USA and Germany.

Safran Data Systems Inc is a U.S. company, but a wholly owned subsidiary of the Safran Group, that engages in the antennas and equipment for on-board and ground telemetry including data acquisition, data recording, satellite receivers, satellite radio signal recorders for earth observation and deep space, low earth orbit tracking antennas, mission recorders, flight test recorders, and telemetry antennas.

Candidate skills & requirements
Bachelor's degree in engineering or related discipline, or equivalent combination of education and work experience.

Experience or willingness to learn about flight testing, flight recorders, telemetry systems, data acquisition systems, mission systems - servers & recorders.

Must have extensive network experience and understanding of Ethernet networks, switches/routers, and protocols.

Experience with Mission Systems for flight data recording, data acquisition, and network file servers desired.

Knowledge of mission/avionics video and data recorders/servers, embedded processors, firmware uploads.

Demonstrated skill and ability to analyze and develop innovative solutions to troubleshoot and solve complex problems.

Ability to communicate effectively at all levels of the organization.

Proficient in Microsoft Office.

Experience in Aerospace/Defense.

Familiarity with government sales, sales to prime contractors and/or aerospace industry.

Ability to work in a highly collaborative team working environment, as well as on a self-directed basis when required.

Customer focused with a desire to do what is best for the customer.

Strong interpersonal communication skills, both verbal and written, with a proven ability to be assertive yet approachable delivering a positive customer service experience both internally and externally.

Due to multiple interactions with the teams located in France and Germany, knowledge of European cultures and/or languages would be a plus.

U.S. Citizenship, as required for U.S. government contracts.

Ability to obtain and maintain a U.S. Government Security Clearance.

Annual salary
80,000

Job location

Job location
North America, United States

City (-ies)
Remote

Applicant criteria

Minimum education level achieved
College/ Vocational/Trade School

Minimum experience level required
More than 3 years