Field Ops Engineer II - Minnetonka, MN

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Role

Responsible for providing 24x7x365 Tier II technical support and troubleshooting assistance to field operations for facilities critical infrastructure equipment such as (AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues) to ensure operational integrity, improve efficiency and reduce operational costs.

Location

Work Location - Minnetonka, MN or Minneapolis, MN

The Main Responsibilities

• Provides Tier II support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.
• Responsible for maintaining core site readiness. Identifying and documenting and prioritizing all deficiencies that need to be addressed. All situations that currently have a site in jeopardy are identified and escalated for remediation to CITS manager and Director.
• Identifies critical infrastructure in need of replacement. Work with manager under process to submit for replacement.
• Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.
• Provides in office or onsite disaster recovery support for facilities and critical infrastructure equipment.
• Assists program managers with maintenance schedules.
• Ensures critical infrastructure information for BCP program is accurate for sites within AOR.
• Provides on site preventive maintenance inspection (PMI) training and technical troubleshooting training to field technicians for critical infrastructure equipment.
• Handles capacity management for critical infrastructure within core sites under AOR.

What We Look For in a Candidate

Required Qualifications

• 5 years of experience working with critical infrastructure, electrical and electronic systems (AC/DC power).
• Must have effective communication skills, be able to perform extremely complex technical task, lead teams, vendors, and contractors in projects/assignments/tasks major in scope and complexity.
• Ability to travel in short notice in order to provide hands on assistance with emergency situations. Travel is a requirement of the position.
• Effective verbal and written communication skills ensure specifications and expectations are being met.
• Valid driver's license and satisfactory driving record.

Preferred Qualifications

• Build and maintain positive relationships with internal customers and external parties.
• Strong working knowledge of Internet and computing skills.
• Provide guidance to team members.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though

compensation depends on each individual's qualifications.

Location Based Pay Ranges

$70,710 - $94,270 in these states: MN

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education,

skills, certifications and other business needs.

Requisition #: 333645

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :
70710

Salary Max :
94270

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline
09/17/2024