Field Service Engineer

Clay, New York

Employer: Experis
Industry: 
Salary: Competitive
Job type: Part-Time
We are seeking a Field Services Engineer on behalf of our client in the Clay, NY area.

What You Will be Doing:

  • You will specialize in PC Client Field Services including deployment of primary client systems, hardware and operating system support (Microsoft Windows & Mac).
  • User support using Remedy helpdesk ticket management, escalations and security.
  • Work with client's Helpdesk L1 providing hands on hardware and OS/application support as a resource for remote System Managers to resolve 2nd level incidents, champion improvements to the client environment, and improve overall customer experience.
  • Work closely with the IT Engineering Client Integration group to suggest, test, promote, and leverage published standards.
  • Define and implement core system hardware and operating system solutions.
  • Define, in conjunction with Business Groups and IT Engineering Team, functionality required to support business strategies.
  • Work with customers to gather requirements, and propose, engineer, and provision system solutions.
  • Research and partner with vendors and management to select products that best meet company needs.
  • Manage system set-up and standardization of features and usage.
  • Install, configure, support, and maintain hardware and operating system solutions.
  • Create system documentation, testing, training, and post-deployment assessments.
  • Communicate changes to client environment, policy, and project testing to the IT Team.
  • Maintain PC systems by keeping them tuned and compliant with company standards for optimum performance and security.
  • Maintain systems with the current Windows PC OS, and software, firmware patches, and upgrades.
  • Maintain standards of operations, such as inventory, naming standards, and configurations.
  • Support day-to-day operations and provide customer support.
  • Monitor the environment for potential system issues and resolve appropriately.

Experience You Should Have:
  • Bachelor's degree or equivalent experience
  • Supporting a networked PC environment, running the current Windows environment or similar workstation
  • Windows 10 OS, hardware repair, loading apps/OS, troubleshooting, working on desktop support
  • Excellent communication skills both oral and written
  • Solid customer service skills
Created: 2024-08-22
Reference: 320979
Country: United States
State: New York
City: Clay

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