Description

FIELD SERVICE ENGINEER - WEST REGION

Who We Are

More than 30 years ago, 3D Systems brought the innovation of 3D printing to the manufacturing industry. Today, as the leading additive manufacturing solutions partner, we bring innovation, performance, and reliability to every interaction - empowering our customers to create products and business models never before possible. 3D Systems' solutions address a variety of advanced applications in healthcare and industrial markets such as medical and dental, aerospace & defense, automotive, and durable goods.

What We Are Looking For

The Field Service Engineer ensures optimum operational performance for hardware related to 3D Printers installed at customer sites. They deliver technical service to customers including installation, relocation, repair and preventative maintenance. This is an off-site role covering the West Region. Ideal candidate location is preferably in the Los Angeles/Orange County area of California with proximity to LAX or a 2 hour radius of LA.

What You Will Do

Customer Skills

• Understands how the customer uses the product
• Familiarize yourself with the industry
• Repairs customer equipment
• Knows unique customer requirements
• Understands the cost of system failure to the customer
• Knows proper customer etiquette
• Proper attire and PPE
• Professional customer communication skills
• Protocol for office, lab, manufacturing environments
• Proper site visit exit communication

Product Skills

• Understanding of unique customer configuration - materials and software used
• Awareness of customer's expertise, capability and willingness to do self-maintenance
• Performs preventive maintenance as directed by Service Manager
• Understands the value of the customers' total business to 3D Systems
• Understands the value that the CSE brings to the customer
• Understands warranty and contract status of the customer
• Understands and can explain the value of upgrades to the customer
• Understands the full 3D Systems material portfolio and can articulate the benefits of different material offerings

Technical Skills

• Use of Oscilloscope
• Proficient with use and types of common hand tools
• Multi-meter
• Laser Power Meters
• Vacuum Gauges
• Use of Calipers, Gauge blocks, and other precision measurement tools

Qualifications

What You Will Need

Education & Training

• High school diploma required; AA degree from a technical school or related; Military training preferred

Experience

• Three years related experience

Knowledge, Skills & Abilities

• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude
• Windows experience mandatory
• Solid knowledge of electro/mechanical device repair with attention to detail
• Requires skills in organization, problem solving, and customer relations
• Ability to speak effectively before customers and act in an advisory capacity
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions. Independently and as part of a team.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Frequent Travel required; must be able to travel both domestic and international
• Valid driver's license and active personal insurance required
• On time performance of administrative tasks.
• Maintain tools, inventory, RMAs'.

Additional Skills

• Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and metal alloy powders, which, if handled incorrectly, can cause health hazards/injuries.
• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.

Why 3D Systems?

Make a meaningful difference

Founded in 1986, we are the original pioneers of 3D printing. And today, we have a global team that is at the forefront of shaping the entire additive space that spans everything from aerospace to healthcare. What we're doing in digital manufacturing is changing lives and transforming how the world makes things. It's a big responsibility to have this type of impact. And it's where we thrive.

Be you, at your best

We care about treating people right and we know that life is more than work. This is why we approach rewards and benefits at a personal level so that you have the resources you need to take care of yourself and be you, at your best.

Below are a few of the rewards and benefits we offer:

• Comprehensive health plans

• Generous paid parental and bereavement leave

• Hybrid work practices for better work/life balance

• Industry leading vacation practices

• Paid volunteer time

• Retirement savings plan with employer matching

• Engaging employee recognition program

• Opportunities to grow and develop