Description

Title: Field Service Representative
Location: Tempe, AZ
Schedule: 5-day work week with flexibility to work nights and weekends on an on-call basis
Compensation: $34/hr. DOEQ and shift differential (12.5%) / OT as permitted
Benefits: Company offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.
Travel: Approximately 40%, depending on customer demand, including international travel for training purposes.

Position Description:
Our North American Semiconductor group is searching for an experienced Field Service Representative in Tempe, AZ.
The Field Service team typically supports service-level activities from multiple product groups including (but limited to) Mass Flow Controllers/Meters, Liquid Controllers, IR End-point Monitors, Chemical Concentration Monitors, Wet Chemistry monitors, etc.
• Preventative Maintenance
• System Component Diagnostics/Replacement
• Electrical/Mechanical Troubleshooting
• Upgrades Installation & Qualification
• Software Troubleshooting
• Customer Training
• Report Generation
• Procedure Creation/Modification
• Ability to work nights and weekends - On call.

Requirements:
• AS (or equivalent) in Electronics, mechatronics, robotics, optics, or another complementary technical field.
• 2+ Years of service/maintenance at a semiconductor (or similar) company.
• 5 years' experience in optical systems and robotics.
• Experience troubleshooting electrical and mechanical subsystems.
• Basic experience reading and interpreting electrical schematics and mechanical assembly drawings.
• Basic network diagnostic capability (Windows-based LAN)
• Experience working in a cleanroom environment preferred.
• Previous field service experience interfacing with external customers is preferred.