Field Service Technician

Description
Position Details:
Title: Field Service Technician
Location: Des Moines, IA - within a 30-minute radius of downtown to be able to respond appropriately
Shift: Mon-Friday 1st shift, a standard work schedule will be set, although some jobs may require an earlier/later shift in schedule
Compensation: $25-$30/hr depending on qualifications and experience! OT and Company-wide bonus eligible!
Benefits: Company offers a competitive compensation package and comprehensive benefits package that includes life, health, dental, and vision, 401(k), flexible spending accounts, and tuition reimbursement!
Travel: This is a field service position with regular travel to customer service or installation projects. 10% - 25% overnight travel to support projects may be required.

Position Description:
As a Field Service Technician, you will be responsible for installing and repairing all company ID systems, training customers on the use of systems, and completing on-site surveys as required.
• Install and maintain company's products and systems.
• Maintain accurate parts inventory.
• Maintain daily requirements for documentation, SAP system updates, and timely communications.
• Practice safety procedures and incorporate safety standards into all activities.
• Train customers on the use of systems.
• Work with the internal services department to ensure service and installation standards and responsiveness are met.
• Interface with customers to resolve installation and service issues.
• Provide site surveys, photos, and related documentation for sales/services as required.
• Interface with other departments to maximize efficiencies, effectiveness, and profitability throughout the installation and service process.
• Work with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization.

Requirements:
This is a great opportunity for a 3-4 year Electronics Technician looking for a long-term career with a great company!
• 2-year AA degree or BSET in electronics, equivalent military training, or industry experience.
• Experience with electronic test equipment and digital meters
• Hands-on experience with EAS preferred.
• Hands-on experience with RFID a plus
• Network Certification a plus.
• Valid driver's license in current state of residence.
• Ability to read and understand blueprints and technical documentation.