Field Service Technician

Lexington, Kentucky

Employer: Technology Consulting Inc
Industry: PC Technician
Salary: Competitive
Job type: Full-Time
TCI has an immediate need for a Field Service Technician in Louisville, KY. This is a direct hire opportunity.

SUMMARY

The Field Service Technician is responsible for providing on-site and remote technical support to our customers for engineering copiers and office printers.

RESPONSIBILITIES
  • Promoting customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers and efficient repair/maintenance activities.
  • Maintain regular communication with the Service Manager, peer field personnel team members for customer matters requiring attention.
  • Initial review of customer issues, such that customer concerns with product performance and are quickly communicated for appropriate review and handling.
  • Management of your work schedule and work priorities to ensure the urgent customer requirements are addressed appropriately and customer satisfaction is optimized.
  • Responsible for understanding and strictly following all company processes and procedures.
REQUIREMENTS
  • Knowledge of electrical systems or mechanical knowledge of printers, copiers.
  • Ability to understand, read and interpret equipment service and parts manuals.
  • Ability to troubleshoot equipment with laptop.
  • Ability to routinely lift 75-100 lbs in order to lift and move machines.
  • Industry certifications (Network+ or A+)
  • Network knowledge.
  • Hardware technical diagnostic skills is very helpful.
  • Professional appearance, excellent customer service skills and able to work independently.
  • Valid driver's license and CDL or the ability to get a CDL.
  • Pass drug screen and criminal history background screen.
Created: 2024-05-19
Reference: 278
Country: United States
State: Kentucky
City: Lexington
ZIP: 40505

Similar jobs: