Field Service Technician

Description
The National Security Sector of Leidos of has an opening for a Field Service Technician at Carlisle Barracks, PA. This is an immediate opportunity which will require a candidate to hold an active DoD Top Secret SCI (TS/SCI) security clearance.

This position will be part of the team that supports the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems. The Field Service Technician at the Carlisle Barracks site will independently, with little or no supervision, perform Preventive and Remedial Maintenance, User Support, On-Site Equipment Repair, System Update, Replace Installation/Removal, System Operations and Logistics, Scheduled Maintenance, System Administration, Information Assurance, IA Vulnerability Management Compliance, Approval to Operate, FISMA documentation, and IT System Status Updates to provide mission critical services for the site. You will run a remote site by yourself teaming with demanding customers and will provide on-site customer support and incident resolution for all hardware, software and application problems on desktops, laptops, servers, printers and additional peripherals. You will work as an extension of the system support technicians located at the Pentagon and will have the ability to work independently and resolve incidents before reaching back for support.

Regular travel (20%) to off-site locations will be required.

Primary Responsibilities:

• Provide Tier I and II support at remote field and garrison sites.
• Perform server and desktop installation, basic cabling, and systems administration of desktop and server systems connected to local and wide area networks (LANs and WANs).
• Document incident resolution procedures and standard operating procedures.
• Maintain documentation of incident status in incident database tools (e.g. Remedy and SCSM).
• Contribute to the integrity of the systems, plan for and respond to service outages and other problems.
• Participate in organizations change management process.
• Analyze and resolve network, hardware, and software problems.
• Provide desktop system management involving account monitoring, security, Operating System installation, and other local area system and desktop administration related functions.
• Document incidents, status and resolution in the G2's trouble ticket system.
• Perform troubleshooting on many types of hardware and software.

Basic Qualifications:

• High School diploma or GED equivalent with 6+ years of relevant technical experience in the administration of networked desktop and server systems. Bachelor's or Master's degree with less years of experience will also be considered.
• Active DoD TS/SCI security clearance.
• Experience maintaining Windows 7 or higher.
• Experience with BMC Remedy.
• Active DoD 8570.01 IAT II baseline certification, CompTIA Security+ CE.
• Ability to travel up to 20% to off-site locations.

Preferred Qualifications:

• Bachelor's degree in a relevant technical field.
• CompTIA Server+ certification.
• Experience maintaining Server 2019 platforms.

EIO2024
Original Posting Date: 2024-08-23While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $55,250.00 - $99,875.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.