Our client, is seeking a Field Services Specialist - IT Support to join their team. As a Field Services Specialist - IT Support, you will be part of the department and supporting the team.

Job Title: Field Services Specialist - IT Support

Location: St, Louis, MO

What's the Job?

• Provide help desk (L1) and onsite desk side (L2) support to clients, ensuring a high level of customer satisfaction.
• Address incidents and requests in ServiceNow, while also offering support independently when necessary.
• Image, configure, and deploy HP and Lenovo laptops/desktops.
• Maintain hardware asset records for workstations using ServiceNow Asset Manager.
• Perform HP printer maintenance and troubleshooting tasks.
• Setup and troubleshoot mobile devices, including iOS and Android platforms.
• Provide support for conference room equipment, such as Microsoft Teams Room systems, projectors, and speakerphones.
• Troubleshoot and support the Windows 10/11 operating system, with Mac OS knowledge as a plus.
• Manage and execute small-scale projects as directed.
• Participate in after-hours on-call rotation to address urgent technical issues.
  

What's Needed?

• 3-5+ years of experience in providing technical support in an enterprise environment.
• Ability to deliver white glove client support in a fast-paced setting.
• Strong self-starter with the ability to work independently and in a team environment.
• Proficiency in hardware break/fix, preferably with HP and Lenovo products.
• Excellent IT troubleshooting skills.
• Working knowledge of Microsoft Office Suite and Microsoft 365 applications.
• Familiarity with common enterprise tools, including remote support software and VPN clients.
• Competency in client-side network troubleshooting across various environments.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.