This person will be responsible for answering daily VOIP/phone related tickets submitted by the end client. Responding to tickets will be done on-site and will require regular interaction with the end client. We are looking for someone that is reliable and has strong communication and customer service skills. Tickets will include, but are not limited to, the following types of issues: phone configuration, phone installation, phone decommissioning, move/add/change/delete issues, no dial tone, voicemail reset, programming issues. Etc.. There will occasionally be migration/upgrade projects from Avaya to Cisco phones that require further travel.

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Required Skills & Experience

Experience with hands on troubleshooting of cisco VOIP technology (no dial tone, busy signals, noise interference, basic connectivity issues, re-configuring phones)
Experience managing Move, Add, Change, Delete tickets in CUCM
Experience with hands on install, testing, programming, and configuring of cisco phones
Ability to work on site in a profession manner with the end client
Experience opening, managing, updating, and closing tickets in a ticketing system (remedy is preferred)
Ability to drive long distances

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.