Field Technology Operations Specialist - Hybrid from Carmel, IN

Salary Range : $84,800 - $127,200 Annual

Job Details

The stated pay range is based on a national average location. Actual salary is determined by factors including relevant work experience, skills, and location. This position is bonus-eligible.

CNO Financial Group's IT Team is hiring a Field Technology Operations Specialist to ensure that the infrastructure technology needs of our Field Office are met. This role will support the document management infrastructure, multifunction device hardware, and scanning/printing/fax networking needs of our Field Offices. This role includes providing direction for multiple service providers and coordinating IT activities in the field offices.

Come join our growing IT department! In 2023, CNO was nominated for an "Exceptional Employer Award" from TechPoint, an Indiana tech advocacy non-profit. CNO IT, through progressive leadership, offers career advancement opportunities, consistently provides employee recognition, and maintains a fun and exciting culture. The CNO IT vision is to achieve TechHappiness for both our business partners and IT associates.

As a Field Technology Operations Specialist, your responsibilities will include:

• Independently providing direction to multiple service providers and coordinating IT activities that occur in various CNO offices.
  
• Ensuring service levels for customers in the Field Offices are met and exceeded; driving and finding opportunities for improvements and implementing accordingly.
  
• Leading the execution of testing, configuration, installation, and repair of IT-related equipment used by the Field Offices team, in collaboration with other CNO team members as necessary.
  
• Providing support and training for the most common problems through hands-on engagement with Field Office personnel
  
• Supporting the opening, closing, and relocation of field offices from an IT Infrastructure perspective, which includes the network, voice, internet/carrier, digital document management, wiring, and logistics aspects.
  
• Providing oversight for billing of technology functions in the Field Offices.
  
• Owning and driving IT projects and deliverables for the teams that focus on the Field Office work.
  
• Participating in an on-call rotation that includes after-hours and weekend support, and periodic off-site services if needed.
  

The Field Technology Operations Specialist position is well-suited for you if you:

• Understand network fundamentals and have support experience (network configs, VPN, printing, etc.)
  
• Have extensive technical knowledge of Mac OS, iOS and Android
  
• Possess strong knowledge of computer applications and hardware as well as a passion for IT support
  
• Possess good working knowledge of Windows 10/11 Network fundamentals and support strong ability to resolve all IT desktop issues, such as network configs, VPN, printing, etc.)
  
• Telecom fundamentals and support experience
  
• Infrastructure fundamentals (structured cablings, heat maps, DIA/BIA installations)
  
• Demonstrate a high level of integrity and passion for customer service and can set proper expectations around support and deliverables to follow through on commitments
  

What you'll need:

• Bachelor's Degree in Computer Science, Computer Information Technology, or a related discipline
  
• Minimum of 5 years of experience communicating with vendors to manage expectations and relationships
  
• Previous experience with companies that have large remote sites and interactions with those sites, contracts, telecom providers, and carriers, and managing Remote Hands and Feet Providers in remote sites
  
• Prior experience overseeing and managing the billing and financials for a vendor/service provider
  
• Requires occasional travel to support staff and events.
  

What will set you apart:

• A strong background working with companies with more than 200 remote locations
  
• Outstanding communication and interpersonal skills
  
• Strong ability to build relationships with customers, business partners, and IT team members alike.
  
• High attention to detail and good prioritization skills to support tasks and requests
  

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical insurance
  
• Dental insurance
  
• Vision insurance
  
• 401(k) retirement plan with company match
  
• Short-term & long-term disability insurance
  
• Paid time off and corporate holidays,
  
• Paid parental leave
  
• Company-paid life insurance
  

Click on this link for additional information.

CNO embraces flexibility and encourages you to work where you're most productive. This role is affiliated with the Carmel corporate office. Candidates need to reside within a 60-mile radius of that corporate office and will have a hybrid workstyle from that office.

All associates may be asked to travel to varying corporate offices periodically. Work cannot be performed from outside of the United States. You may be asked to travel to other corporate offices periodically. Please be aware that work cannot be performed from outside of the United States.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income, and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents, and independent partner agents guide individuals, families, and businesses through a lifetime of financial decisions.

We are financially strong and well-positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Orlando, and Milwaukee.

At CNO Financial Group, we're always looking forward-to the security and stability we help create for our insurance brands' customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Compensation

Pay Range: $84,800.00 - $127,200.00 Annual

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ReqID : JR168676

Job Type : Full time