Financial Aid Processing Tech

Title: Financial Aid Processing Tech

Agency: VP STUDENT ENROLLMENT, ENGAGEMENT & SERVICES

Location: Norfolk, VA

FLSA: Non-Exempt

Hiring Range:

Full Time or Part Time: Full Time

Additional Detail

Job Description:
The Processor performs daily operations for processing financial assistance as assigned by supervisor. Makes financial assistance awards decisions concerning student eligibility for assistance and other administrative service issues. Provides high quality administrative service functions and duties including supporting the Counselors with clients and their inquiries and or requests in regards to student account matters. Researches and resolves inquiries by telephone and or correspondence, and by fax and electronic mail. Responsible for the initial administrative processing using the electronic database systems, including application screening, verification, document processing and Federal Student Loan service functions.

Minimum Qualifications:

Demonstrated knowledge of financial aid and administrative service programs. Demonstrated knowledge of effective customer service and problem resolution techniques when serving diverse customers. Demonstrated knowledge of effective analytical research techniques. Demonstrated working knowledge information systems (e.g. Banner, PeopleSoft or a similar program). Demonstrated effective oral and written communication skills. Demonstrated public speaking skills. Demonstrated organizational and time management skills. Demonstrated ability to prioritize work, make workflow decisions and manage a large volume of work independently. Demonstrated ability to interpret and explain complex regulations orally and in writing. Demonstrated ability to enter and manipulate data in database and PC software such as Microsoft Office Suite. Demonstrated ability to work as a team member in a complex processing and intensive public contact environment.
Preferred Qualifications: