Financial Counselor - AdventHealth Medical Group

All the benefits and perks you need for you and your family:

• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Pet Insurance*

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift : Monday - Friday, Day shift

Location: 265 E Rollins ST, Orlando FL

The community you'll be caring for:

• More than 800 physicians, 450+ advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.
• AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.
• In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care market.

The role you'll contribute:

The Financial Counselor is responsible for communicating with insurance companies and other payers (as well as patients) to assure their accounts are current and complete. Makes financial arrangement for patients, which may include processing account adjustments in support of the pre-established financial guidelines of AdventHealth Medical Group.

The value you'll bring to the team:

• Screen all patients coming in for day's appointments for overdue balances
• Discuss over-due insurance balances with patients and get them involved in resolving of these balances
• Screen patients who may be Medicaid eligible and direct them (or, very often, their family members) to the proper agencies to acquire Medicaid and/or charity
• Answer questions from patients regarding their billing statements, their EOB's and any patient balances and resolves billing problems, correcting accounts when appropriate
• Obtain medical records or other required documentation to assure timely payment of the account
• Take calls from insurance companies and physicians offices regarding billing issues
• Researches and accurately updates information when working the pre-collection report

Qualifications
The expertise and experiences you'll need to succeed:

Minimum Requirements:

• High school graduate or equivalent
• Must be willing to float to other FHMG practices, within reason, when patient load, vacation schedules etc. make it necessary.

Preferred:

• 2 years of medical billing experience
• 1 year of ICD-9, CPT-4 and HCPCS coding experience

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