Apex Systems seeks qualified candidates for an opportunity with one of our leading Telecommunications clients in Wilmington, NC as a Financial Services Representative. Please review the job description below and send relevant resumes to [email protected]

Title: Financial Services Representative

Location: Wilmington, NC

Description:

You will work with customers over the phone to help them find a way to pay their past due bills sooner rather than later with the goal to help maintain their service. You will be the voice of our company as you work towards a positive outcome for the customer by making them feel valued and understood. Your role is critical to our goal of keeping people connected and to their feeling good about their service. In this role, a vital part of the customer experience is in your hands. As a Financial Services Representative, you will work on a team in a fast-paced, results-oriented call center.

Responsibilities and Day to Day:

- Learning about a wide variety of products and services offered

- Taking inbound and making outbound customer calls

- Listening to the customer, sharing information and researching issues in real time

- Resolving the customer's situation in a positive way for all parties

- Each day you will be busy handling 70-90 cases

- Of course, you will have scheduled breaks and lunch

- Your schedule will rotate from time to time, some holidays may be required and overtime is possible if you would like to work more

Who we are looking for:

A good listener who can build trust quickly over the phone. You are energized by the challenge of working through difficult situations and finding positive outcomes. You enjoy gathering information and understanding the facts of a situation. You bounce back when dealing with frustrated people and like solving problems. You are flexible, dependable and work well on a team.
Preferred Qualifications:

- Bachelor's degree or one or more years of work experience

- Call center or customer service experience

- Gathered and researched information from multiple sources

- Strong interpersonal, communications and negotiating skills

Requirements:

- Willingness to work shifts that run from 7:00 a.m. - 9:00 p.m. on weekdays and 7:00 a.m. - 5:00 p.m. on Saturdays. Holiday based on business needs

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.