* Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions

* Contact customer representative and ascertain equipment/systems problems

* Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites

* Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment

* Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell

* Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals

* Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction

* Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers

* Obtain customer signature upon completed service call assignment

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

* 2-3+ Years of Service/Industry Experience

* Valid driver's license /reliable transportation

Nice to Have Skills & Experience

* Troubleshooting and performing repairs

* Alabama and/or Mississippi state fire alarm license

* NICET Certification(s)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.