Fleet Service Consultant (Multiple Positions)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent plus four (4) years of experience working in in an automotive or equipment services environment engaging/interacting as a liaison between the customer and organization.
• Combination of equivalent experience and education may substitute for the minimum qualifications.

Licenses or Certifications:

• Requires a Class C driver's license.
• May be required to obtain an appropriate Commercial Driver's License ( CDL ) within 120 days of employment with the City.

Notes to Applicants
A detailed and complete job application is REQUIRED and helps us to better evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any and all relevant work experience that you would like for us to consider. Please be thorough in completing the employment application and list all experience and education that is relevant to this position. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. This information will also be used to determine salary in the event that you are selected for this position. You will not be given the opportunity to provide additional work experience once you complete and submit your job application. Furthermore, if selected as the top candidate, you will not be permitted to present additional work experience for salary calculation purposes.

When completing the Supplemental Questions, please note that your answers to the supplemental questions must be supported by information contained in your application.

Please note that position's location and/or schedule is subject to change based upon business needs.

This position may require a skills assessment.

Driving Requirement:
This position requires a Class "C" driver's license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

CDL Requirement:
Must obtain an appropriate Commercial Driver's License ( CDL ) within 120 days of employment with the City.

Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.

This posting does not have the option to submit a cover letter or resume.

To view the City of Austin Recruitment Video, please click here!

To view Fleet Mobility Services Recruiting Information, please click here!

Working with the City of Austin provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

Preferred Qualifications
Preferred Experience:

• Experience working with various tools and diagnostic equipment in the automotive technology area
• Master ASE (Automotive Service Excellence) certification or other industry-recognized certification (e.g., EVT , CAFS , etc.), or the ability to obtain certification within six (6) months of employment.
• Experience managing on-site vehicle/equipment inventory and maintaining fleet information systems
• Experience providing direct customer service and coordinating with vendors in a customer-facing role
• Proficiency with the Microsoft Office Suite to include Word, Excel, and Outlook

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Triages vehicle/equipment problems and determines need for vehicle repair through visual inspection.

Creates itemized work order for repair/maintenance/service and verification of work order charges for payment processing.

Determines need and coordinates with outside vendors for parts and services.

Communicates vehicle repair needs and time required to customers.

Monitors work status and communicates with customers, user department and service center personnel regarding status of work.

Communicates with customers to determine the nature of mechanical problems.

Coordinates and schedules repair/maintenance/service with other departments/fleet liaisons.

Ensures and facilitates road service, wrecker service and/or tire repair and maintains wrecker and service call logs.

Manages on-site vehicle/equipment inventory and ensures all vehicles/equipment have an associated work order in fleet information management system.

Maintains and produces vehicle and equipment repair reports as needed.

Analyzes data for workflow efficiencies and enhancing customer service strategies.

Other related duties may be assigned.

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of customer relations practices
• Knowledge of general maintenance and repair in the vehicle/equipment field
• Knowledge general quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials
• Skill in communicating complex information related to the job
• Skill in verbal and written communication
• Skill in organization with attention to detail
• Skill in operating a computer and standard MS Office software including knowledge of databases and e-mail.
• Ability to analyze complex data
• Ability to work with frequent interruptions and changing priorities in a rapid-paced environment
• Ability to interact with tact and courtesy and maintain a professional demeanor
• Ability to understand and follow work-related directions and instructions

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.