Flight Affiliate Coordinator - School of Aeronautics

The Flight Affiliate Coordinator position will work with the Associate Director of Affiliate Operations within their department. Assist with FTA and student account management. Assist with auditing of FTA training lessons for compliance and accuracy. Maintaining of Electronic Files for each FTA and enrolled students at each location. Assist with compliance tracking and maintenance of files for FTAs and students. Assists with various projects in support of daily operations as directed. Communicate with students and FTAs via phone and email and regularly answer phone calls. Assist with auditing of FTA Invoices for compliance and accuracy. Maintaining of Electronic Files for each FTA and enrolled students at each location. Assist with compliance tracking and maintenance of files for FTAs and students. Assists with various projects in support of daily operations as directed.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Report to and work with department Associate Director.
• Daily communication with FTAs:
  • Emails
  • Phone calls
• Student inquiries
• Assist with compliance tracking.
• Other duties as assigned by the department.

Productivity/Performance.

• Strive to give students, staff, and external customers (FTAs) quality customer service and training.
• Maintain a 40-hour work week.
• Be available to customers (FTAs and students) who have questions.

QUALIFICATIONS AND CREDENTIALS
Education and Experience

• Four-year college degree required.
• Well-developed written and oral communication skills
• Well-developed computer skills, including proficiency in MS Office applications
• Experience with software development and troubleshooting.
• Excellent organizational skills

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB
Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
• Ability to understand, speak, and write English to convey messages and correspond in an articulate and professional manner.
• Possess public communication skills that allow professional representation of Liberty University to a variety of business and community customers and associates.
• Strong organizational skills.
• Excellent computer skills.
• Ability to work well under pressure in fast-paced environment while always exercising sound judgment.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
• Regularly required to hear and speak to effectively communicate orally.
• Occasionally required to stand, walk, and climb stairs to move about the building.
• Handle materials, reach overhead, kneel, or stoop in order to conduct business.
• Regularly lift 20 or fewer pounds.

Personal demands:

• Read the Liberty University Mission Statement and School of Aeronautics Mission/Vision statement and conduct yourself accordingly.
• Be well groomed.
• Set the example of professionalism by exhibiting a positive attitude and respect for all.

Professional demands:

• Keep your direct supervisor informed on all aspects of your job.

Productivity/Performance.

• Strive to give students, staff, and external customers (FTAs) quality customer service and training.
• Maintain a 40-hour work week.
• Be available to customers (FTAs and students) who have questions.

WORKING CONDITIONS
Work Environment

This work environment is primarily in office, but may include limited traveling, and tradeshow style environments.