Job Description

JOB SUMMARY

Shift: 1st2nd; must be available to work weekends and holidays.

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

#LI-SK1

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
  

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, orrelated major; 1 year experience in the food and beverage, culinary, or related professional area.
  

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providingservice.
  
• Provides excellent customer service to all employees.
  
• Responds quickly and proactively to employee's concerns.
  
• Uses coaching skills throughout the property.
  
• Demonstrates self confidence, energy and enthusiasm.
  
• Motivates and encourages staff to solve guest and employee related concerns.
  

Ensuring Exceptional Customer Service

• Provides excellent customer service.
  
• Responds quickly and proactively to guest's concerns.
  
• Understands the brand's service culture.
  
• Sets service expectations for all guests internally and externally.
  
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
  
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
  
• Develops a relationship with all guests to build repeated clientele internally and externally.
  

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.
  
• Assists GM as needed with annual Quality audit.
  

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Requirements

#US HVO Resort Ops