Food & Beverage Opportunities - Quick Service

Job Description & Requirements

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Job Description & Requirements

Pay Rate: $17.00 per hour

QUICK SERVICE ASSOCIATE (QSR):

The Quick Service Associate (QSR) position is responsible for several aspects within the various Food & Beverage venues located across our theme parks and CityWalk. These include operating the cash register and POS system, performing basic cooking and food preparation, providing exemplary guest service by greeting guests and helping with internal and external crowd control, and assisting with cleaning duties that include mopping floors, emptying trash, and wiping down tables. This Team Member will also assist in restocking condiments, bussing tables and running food.

MAJOR RESPONSIBILITIES:

• Take and fill Food & Beverage orders requested by guests
• Basic preparation and/or cooking of food for various Food & Beverage venues (i.e. operating fryers to handle fried food cooked on a timer)
• Provide friendly and courteous assistance to guests while answering questions and directing guests within the restaurant.
• Clean tables in the dining areas in an efficient and expedient manner. Maintain floors by sweeping and mopping. Empty garbage cans, stock and replenish condiment stands and straightening chairs.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

STARBUCKS BARISTA:

Working as a Barista, Team Members represent not only the Universal Brand, but also Starbucks! Team Members continuously delight, rejuvenate and energize our guests with the art of creating and serving espresso and coffee drinks in the heart of the excitement at Universal Orlando Resort!

MAJOR RESPONSIBILITIES:

• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to Starbucks standards.
• Prepare all beverages to standard and hand out quality drinks every time.
• Follow policies and procedures for operational flow at each station.
• Maintain a clean work area and immediate surrounding areas.
• Follow inventory stocking and recording guidelines.
• Present oneself professionally and demonstrate clear communication by using Star Skills with all customer and partner interactions.
• Follow cash handling and register procedures.
• Follow standards for merchandising, stocking, rotating and storing all products.

STOCKER:

Work in a location where you will save the day and ensure that everything is show-ready for guests and Team Members by stocking our outdoor food carts, checking in food product and jumping in to assist your fellow Team Members as needed.

MAJOR RESPONSIBILITIES:

• Inform management of stock levels to ensure proper inventory and stock. Receive, verify, and count incoming shipments from warehouse or vendors.
• Stock the location(s), optimizing usage of stock rooms and shelving space and keeping stockrooms clean and organized.
• Process damaged product by removing from location(s) and filling out proper paperwork.
• Partner with management to ensure optimum stock levels and maintains the appearance of the location.
• Positively impact the guest experience through the execution of guest service standards.
• Assist on sales floor when needed.

EDUCATION:

High school degree or GED preferred.

ADDITIONAL INFORMATION:

• Ability to stand for long periods of time.
• Ability to lift and or move between 20 and 50 pounds.
• Work outdoors in all weather conditions.
• Maintains a clean work environment with use of cleaning chemicals.
• Handling cash in sales transactions.
• Verifying age in the sales of alcohol.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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