FOS - Client Services Consultant, DPS

The part time Flights Ops Support role provides subject matter expert support to key projects and needs inside of Delta Professional Services Clients. This role works on an 'as needed' basis for the area assigned. Flight Ops Support Consultant should have a basic understanding and knowledge of FAA Part 121 air carrier operations and moderate to expert knowledge of specific areas of focus. This position will report to the DPS Manager of Delta Flight Training Operations.

ESSENTIAL FUNCTIONS/TASKS

• Build and maintain robust relationships with clients by understanding their unique operational challenges and providing customized, effective solutions. Your role will involve regular interaction with clients to gather feedback understand their evolving needs and ensure that our services are aligned with their expectations.
• Conduct in-depth qualitative and quantitative data analysis to guide strategic decision-making and organizational transformation. This crucial aspect involves gathering, analyzing and interpreting data to provide actionable insights that inform both short-term adjustments and long-term strategic planning
• Possess diversified experience in Flight Operations, Flight Training and Flight Safety
• Possess problem solving, critical thinking and creativity to navigate complex issues
• Possess exceptional verbal and written communication skills coupled with an experienced business acumen
• Remain flexible to adapt to new environments, people and workplace cultures
• Remain objective, non-judgmental and unbiased in thinking to achieve client-centric solutions

What you need to succeed (minimum qualifications)

• Minimum of two-year college degree or equivalent work experience as an Consultant.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces a diverse set of people, thinking and styles.
• Is at least 18 years of age and has authorization to work in the United States.
• Solid organizational and leadership skills.
• Familiarity with Flight Operations infrastructure
• Excellent verbal, written and presentation skills.
• Solid computer skills including proficiency with Office 365 and other Delta/DPS software.
• Work in a fast-paced environment while maintaining an attention to detail

What will give you a competitive edge (preferred qualifications)

N/A