Franchise Hotel - Front Desk/Night Auditor
Escondido, California
Employer: IHG
Industry: Hotel
Salary: $17.00 - $18.00 per hour
Job type: Full-Time
About Us
We are seeking a Hotel Night Auditor to become a part of our team! Job requires a minimum of one year in the hospitality industry or a minimum of 1 year in customer service. Benefits such as IHG Hotel discounts and more are available after 90 days of employment. Work schedule is from 11pm-7am. Applicant must be available weekends.
Your day to day
What we need from you
What we offer
• Pay: $17.00 - $18.00 per hour
• Expected hours: 24-32 per week
• Dental insurance
• Health insurance
• Employee discount
• Paid time off
• 8 hour shift
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
We are seeking a Hotel Night Auditor to become a part of our team! Job requires a minimum of one year in the hospitality industry or a minimum of 1 year in customer service. Benefits such as IHG Hotel discounts and more are available after 90 days of employment. Work schedule is from 11pm-7am. Applicant must be available weekends.
Your day to day
- Register and assign rooms to guests
- Book guest hotel reservations.
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Communicate pertinent guest information to designated departments
- Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
- Reconcile and complete all daily Front Desk Agents' work. Ensure that any issues from the day are corrected before processing the audit. Communicate any findings/issues to the GM.
- Run all night audit functions consistent with closing out all daily transactions and preparing for the following day's operations.
- Process advance deposit transactions
- Send necessary requested/mandatory reports to management
- Register guests to the hotel, verifying reservation, personal information, and securing payment information.
- Provide guests with information regarding hotel facilities and local attractions.
- Answer and route calls as appropriately
- Checks and Responds to front desk hotel email
- Promote the IHG brand loyalty program and provide recognition and benefits to all members.
- Anticipate guests' needs and respond timely, appropriately and in a friendly manner.
- Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level
- Responsible for cash drawer contents and transactions during shift
- Maintain appropriate market inventory levels, restocking when necessary
- Handle confidential information, including guest records, with a high degree of integrity
- Call in and open tickets with Opera, Property Management System, or System support during the overnight hours if system fails or issues occur.
- Keeping front desk clean and organized
- Follow and abide the company policies, and safety procedures
- Assist with other duties as assigned.
What we need from you
- Previous experience in customer service, front desk service, or other related fields
- Computer literacy, including familiarity with PMS software
- Ability to build rapport with guests
- Able to work independently and desire to participate as part of a team
- Demonstrate genuine care for guests, employees, and management.
- Strong organizational skills
- Excellent communication skills, and customer service skills with a friendly and professional demeanor.
- Strong phone etiquette and ability to handle phone systems effectively
- Familiarity with hotel/property management systems
- Ability to handle guest relations and provide assistance as needed
- Able to work independently and desire to participate as part of a team
- Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Ability to be considerate by being respectful, accommodating, and perceptive. Be reliable by being professional, a team player and resourceful.
What we offer
• Pay: $17.00 - $18.00 per hour
• Expected hours: 24-32 per week
• Dental insurance
• Health insurance
• Employee discount
• Paid time off
• 8 hour shift
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Created: 2024-08-22
Reference: FRESCCA3425
Country: United States
State: California
City: Escondido
ZIP: 92029
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