Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.

Fraud Investigator, Risk Operations Responsibilities

• Review dashboards and investigate anomalies (e.g. perform fraud reviews) on payments transactions and payment accounts.


• Perform the following activities for Meta's payments products: Perform root cause assessment based on observed fraud behaviors ("bottom-up") and build scaled enforcement processes (e.g. fanouts) as necessary during active trends.


• Direct insights to Risk and XFN Partners related to fraud behaviors.


• Provide expert-decision support for escalations, including refund approvals.


• Perform quality calibrations for scaled enforcement processes.


• Create and oversee Enforcement team on-call processes.


• Perform root-cause assessment and document findings and recommendations for high-risk or high-impact escalations.


• Document, organize, and communicate known trends to pod members and leadership.


• Maintain labeling guidelines and associated enforcement protocol documentation.


• Align trends with vendor partners and update labeling protocols.


• Drive improvements to manual decisioning quality via process and knowledge improvements.


• Participate in quality calibrations with vendor partners.


• Telecommute from anywhere in the U.S. permitted.

Minimum Qualifications

• Employer will accept a Bachelor's degree in Business Administration, Management or related field and 60 months of experience in the job offered or in a risk analysis-related occupation. OR Employer will accept 84 months of work experience in job offered or in a risk analysis-related occupation. Any suitable combination of education, training, or experience is acceptable. Experience must include 60 months of experience in the following:


• SQL


• Excel


• Data visualization tools


• Overseeing fraud and related risk operation activities, including proactive monitoring and alerting, fraud trend investigating, and incident management


• Driving key performance metrics, such as fraud losses, false positives, and operational efficiency to implement effective countermeasures to eliminate fraud and security threats on digital platforms


• Applying data-driven approaches to identify, understand, and scope emerging trends on digital platforms


• Performing deep data analysis, identifying trends and working closely with XFN partners to build automations and mitigate fraud and safety incidents on digital platforms.