Freeway Operations Dispatcher - Transportation Program Specialist 1 or Transportation Program Specialist 2

What drives you?

At MnDOT, we are driven to find talented, innovative employees for Minnesota’s nationally recognized transportation system. We work to build the best team in the transportation industry to ensure that Minnesota thrives with a safe, sustainable and leading edge transportation system. You will be surrounded by a diverse community of experts, each driven by challenging work and motivated by the greater good. You will understand the impact of the work you are doing and be able to see the benefit you are providing to the citizens of Minnesota. You can set your sights high and use your strengths to grow within the organization. MnDOT offers superior health and retirement benefits as well as a solid commitment to work-life balance, which provides you the tools to thrive both at work and outside of work.

Job Details

Working Title: Freeway Operations Dispatcher
Job Class: Transportation Program Specialist 1 or Transportation Program Specialist 2
Agency: Transportation Dept

• Job ID: 80619
• Location: Roseville
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/01/2024
• Closing Date: 10/07/2024
• Hiring Agency/Seniority Unit: Transportation Dept / Transportation-MAPE
• Division/Unit: Metro / Traffic Management - RTMC
• Work Shift/Work Hours: Evening Shift / 2:00pm - 10:00pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range:
  • Transportation Program Specialist 1 - $23.63 - $34.18 / hourly; $49,339 - $71,368 / annually
  • Transportation Program Specialist 2 - $26.04 - $37.98 / hourly; $54,371 - $79,302 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

Note: This posting represents a multi-level posting. If this position is not filled by a qualified applicant at the Transportation Program Specialist 2 level, the position will be filled at the Transportation Program Specialist 1 level.

This position works within the Operations Center of the Regional Transportation Management Center (RTMC). The primary responsibilities will be to:

• Operate the RTMC's Traffic Management Systems in the Metro area, dispatch the Freeway Incident Response Team drivers, to inform motorists of traffic problems, road work, and incidents.
• Assist MnDOT Maintenance Dispatch and State Patrol Dispatch in locating traffic incidents on metro area freeways.

**The Minnesota Department of Transportation does not sponsor applicants for work visas or Optional Practical Training Extensions for STEM Students. Individuals must be legally authorized to work in the US at the start of employment.

Qualifications

Minimum Qualifications

Minimum Qualifications at the Transportation Program Specialist 2 level are as follows:

To qualify, Transportation Program Specialist 2 applicants must meet one of the following and all the requirements outlined below.

Two (2) years of related professional level experience; OR Three (3) years of related technical experience demonstrating the requirements listed below.

• Thorough understanding of incident and traffic management/monitoring within a traffic management center, incident response center, traveler information operation center, and/or similar function.
• Comprehensive knowledge of the Twin Cities Metropolitan Area freeway system sufficient to direct responding agency to location of call.
• Written communication skills in English sufficient to create e-mails and reports using appropriate spelling and grammar.

Minimum Qualifications at the Transportation Program Specialist 1 level are as follows:

To qualify, Transportation Program Specialist 1 applicants must meet one of the following and all the requirements outlined below:

One (1) year of professional experience demonstrating the requirements listed below.

OR

Two (2) years of advanced clerical experience demonstrating the requirements listed below.

OR

Two (2) years of technical or para-professional experience demonstrating the requirements listed below.

• Experience as a call-taker or dispatcher in a public safety dispatch center, reporting for a traveler information center, as a freeway incident responder, or in another similar function.
• Comprehensive knowledge of the Twin Cities Metropolitan Area freeway system sufficient to direct responding agency to location of call.
• Written communication skills in English sufficient to create e-mails and reports using appropriate spelling and grammar.

If advanced to the finalist pool for either classification, you will be assessed on the following criteria, as well as on your experience and training, during the job interview:

• Oral communication skills in English sufficient to communicate clearly and concisely over a telephone, two-way radio and in person with the motoring public, FIRST drivers, State Patrol, and other responding agencies.
• Ability to work in a fast paced, stressful environment, with minimal supervision.
• Ability to multi-task in high pressure situations and to make sound decisions using all available information.
• Ability to detect, locate and confirm precise details of traffic incidents using MnDOT traffic cameras, speed detection data and other information sources and act accordingly on information received.

Preferred Qualifications

Preference for both classifications will be given to candidates with the following:

• Experience as a FIRST driver or State Patrol Radio Communication Operator (dispatcher).
• Previous experience using CCTV surveillance cameras and/or monitoring public safety radio transmissions.

Additional Requirements

It is our policy that the successful candidate must pass employer reference checks and a criminal history check prior to employment. The reference check and background check may consist of the following components:

• SEMA4 Records Check
• Criminal History Check
• Employment Reference Check
• Education/License Verification
• Driver's License Check

Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .

Contact

If you have questions about this position, contact Cheryl Utz at cheryl.utz@state.mn.us or 651-234-7453 .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Cheryl Utz at cheryl.utz@state.mn.us .

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

The Minnesota Department of Transportation (MnDOT) encourages participation in all its programs, services and activities and does not discriminate against qualified applicants with disabilities. Anyone who believes they may need a reasonable accommodation in order to fully participate in the job application, interview or selection processes may contact any agency official with whom applicant has contact in the processing of their employment application to request an accommodation. Applicants may also contact the MnDOT Affirmative Action office to request an accommodation by: E-mails: ADArequest.dot@state.mn.us or by calling Janet Miller at tel:651/366-4720; or using MN Relay 711.

The MnDOT Reasonable Accommodation policy can be found at: http://www.dot.state.mn.us/policy/hr/hr009.html .