Front Desk Agent - Part Time
Ontario, California
Employer: Doubletree by Hilton
Industry: Guest Services, Operations, and Front Office
Salary: $18.00 per hour
Job type: Part-Time
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The hourly rate is $18.00 per hour and is based on applicable and specialized experience and location.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The hourly rate is $18.00 per hour and is based on applicable and specialized experience and location.
Created: 2024-09-01
Reference: HOT0AWZI
Country: United States
State: California
City: Ontario
ZIP: 91762
Similar jobs:
-
Front Desk Agent (On-Call) - InterContinental Mark Hopkins
IHG in San Francisco, California💸 $32.25 per hour -
Front Desk Agent
IHG in San Diego, California💸 $18.00 - $20.50 per hour -
Front Desk Agent - InterContinental Los Angeles Downtown
IHG in Los Angeles, California💸 $21.29 per hour -
Front Desk Agent - Residential
FirstService Residential in Los Angeles, California💸 $20 - $22 per hour -
Front Desk Agent
Great Wolf Lodge in Garden Grove, California💸 $18.85 per hour -
Front Desk Agent - Full Time
Doubletree by Hilton in Ontario, California💸 $18.00 per hour -
Guest Services Associate/Front Desk Agent. WorldMark Palm Springs Resort
Wyndham Destinations in Palm Springs, California -
Guest Services Associate/ Front Desk Agent: Part-Time . WorldMark Big Bear Resort
Wyndham Destinations in Big Bear Lake, California -
Spa Front Desk Agent (Part-Time)
Langham Hotels International Limited in Los Angeles, California💸 $23.00 - $26.50 per hour -
Front Desk Agent - WorldMark Angels Camp
Wyndham Destinations in Angels Camp, California -
Front Desk Agent
Hyatt Vacation Ownership in Hyatt Vacation Club at Northstar Lodge, California💸 $23.00 per hour -
Front Desk Agent
IHG in San Diego, California💸 $18.00 - $20.50 per hour -
Hotel Front Desk Agent
Doubletree by Hilton in Rohnert Park, California💸 $19.50 per hour -
Front Desk Agent
Hyatt Hotels Corporation in San Francisco, California -
Part Time - Front Desk Agent - ZYCPA
IHG in Pleasanton, California💸 $16.00 per hour -
Part Time - Front Desk Agent - ZYPRA
IHG in Monterey, California💸 $16.00 per hour -
Guest Services Associate/ Front Desk Agent. WorldMark Balboa Resort
Wyndham Destinations in San Diego, California -
Agent Front Desk
IHG in San Diego, California -
Union Front Desk Agent
Hyatt Vacation Ownership in Hyatt Vacation Club at Highlands Inn, California💸 $23.59 per hour -
Agent Front Desk
IHG in San Francisco, California