Front Desk Clerk

HGV now offers Day One Team Member Benefits and Daily Pay*

Do you like being the face of a brand and lead all aspects of greeting and meeting guests? We are looking for a Font Desk Clerk to join our team! As a Front Desk Clerk, you would ensure that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Why do Team Members Like Working for us:

• Day 1 medical, dental and vision benefit
• Recognition Programs and Rewards
• Daily Pay*
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• 10 Paid Holidays per year plus 2 floating
• Paid Sick Days
• Employee stock program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Schedule Details:

We currently have availability for all shift hours. Our resort is a 24-hour operation with an hourly wage based on your experience.

Responsibilities Include:

• Input information into the computerized reservation's system to update and maintain records.
• Access reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
• Generate invoices and collects monies due through the rental program and through merchandise sales. As well as maintain the safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepare and consistently restocks the front desk with supplies including preparing arrival packets.
• Provide information on area attractions and resort amenities.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfil this role optimally, applicants should possess the following minimum qualifications and experience:

• Prior customer service, cash handling and data entry experience preferred.
• High School Graduate or Equivalent
• Proficient English language with the ability to communicate both verbally and in writing.
• A courteous, professional conduct and presentation needs to prevail when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to meet interpersonal targets and demands.

It would be effective in this position for you to demonstrate the following capabilities and distinctions:

• Prior Hospitality, Front Desk or relevant work history or related experience.
• Bilingual

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.